Exhibitors 2025
Description 8x8 is the global market leader in the midsize and large enterprise segments (source: Synergy Research).
8X8 offers voice, video, conferencing, chat, and messaging, all in one application, but not only...
13 times in the Gartner Magic Quadrant = UCaaS
10 times in the Gartner Magic Quadrant = CCaaS
8X8 offers voice, video, conferencing, chat, and messaging, all in one application, but not only...
13 times in the Gartner Magic Quadrant = UCaaS
10 times in the Gartner Magic Quadrant = CCaaS
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multi-channel relationship marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Retail Media
Description ABL Outsourcing, an outsourcing company specialized in customer relations.
Back Office or Front office activities : We create tailor made solutions focusing on quality and supervision.
Over 50 clients, who trust us on a daily basis to help them perform their customer relationship activities.
All this in a secured ISO 27001 framework.
Back Office or Front office activities : We create tailor made solutions focusing on quality and supervision.
Over 50 clients, who trust us on a daily basis to help them perform their customer relationship activities.
All this in a secured ISO 27001 framework.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - E-Commerce outsourcing
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Places de marché / Marketplace
Description AccessiWay is a key player in digital accessibility across Europe. We help organizations comply with standards (WCAG, RGAA, EN301549) through a combined approach of human expertise and technology. Our mission: make online services inclusive and turn compliance into a driver of performance.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Corporate Social Responsibility (CSR)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - UX/User Experience
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Mobile commerce and applications
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Interface design (UI)
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Website / e-shop development
Description Actito is the European Customer Engagement Platform that empowers marketers to independently run high-performing omnichannel campaigns—without compromising on power. Leverage your data, personalize at scale, and turn every customer journey into a growth driver.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data collection and processing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM/Social CRM solutions/Omnichannel management platform
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multi-channel relationship marketing
- DATA COLLECTION AND ANALYSIS - Data privacy and RGPD
Description What if you could finally take back control of your marketing data?
Addingwell boosts your performance with a turnkey server-side solution, high availability (99.99% SLA), and no need for internal IT resources.
Regain control of your data and maximize your ROAS, thanks to a robust infrastructure.
Book a meeting with our experts!
Addingwell boosts your performance with a turnkey server-side solution, high availability (99.99% SLA), and no need for internal IT resources.
Regain control of your data and maximize your ROAS, thanks to a robust infrastructure.
Book a meeting with our experts!
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- DIGITAL MARKETING STRATEGIES AND TOOLS - Analytics and performance measurement
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing attribution solution
- DATA COLLECTION AND ANALYSIS - Data privacy and RGPD
- DATA COLLECTION AND ANALYSIS - Governance and data quality
Description Adenlab is a digital marketing agency specializing in SEO/SEA/SOCIAL ADS digital acquisition and retention strategies.
We deploy data- and AI-driven digital strategies for companies, brands, and e-commerce businesses to increase their market share and profitability.
We deploy data- and AI-driven digital strategies for companies, brands, and e-commerce businesses to increase their market share and profitability.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEO/SEM
- DIGITAL MARKETING STRATEGIES AND TOOLS - Artificial intelligence solutions
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Paid
Description Adforall — where digital performance meets trust. We design multi-channel campaigns that convert, scale, and last. Data-driven. Transparent. Certified by Google & Meta.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Media Activation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content Marketing & Social Selling
- DIGITAL MARKETING STRATEGIES AND TOOLS - Video content and live streaming
- DIGITAL MARKETING STRATEGIES AND TOOLS - E-advertising, PPC strategy and Retargeting
Description ADM Value is Tessi's business unit dedicated to customer relations. We support our clients across the entire front and back-office value chain, combining human proximity, technological innovation, and operational excellence. We ensure high-quality delivery from all our contact center locations.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
Description AdPremier helps you to achieve your online growth objectives, by advising and supporting you on the most relevant levers for your business: SEA, SMA, SEO, Data.
Our team of experts will play an active role in your web marketing development.
Our team of experts will play an active role in your web marketing development.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Analytics and performance measurement
- DIGITAL MARKETING STRATEGIES AND TOOLS - E-advertising, PPC strategy and Retargeting
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEO/SEM
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Media/Social Media Management
Description Advancia Téléservices is a Tunisia-based customer relationship center specializing since 2010 in high-value outsourcing: customer care, tech support, back-office, activity management, and workforce planning. ISO 18295-1 and 27001 certified, and RSE Confirmed label holder, we place excellence and data security at the heart of our commitments.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer commitment and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer loyalty management
Description Agendize is a sovereign, secure online appointment scheduling solution designed for large enterprises. It optimizes interactions and performance through an all-in-one, customizable platform, integrating scheduling, resource management, statistics, APIs and much more for all sectors, both public and private.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer/data knowledge
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer commitment and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Data security and compliance
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
Description Agorapulse is a leading social media management platform that helps businesses easily manage their social presence across all major networks. Trusted by thousands of brands worldwide, Agorapulse offers comprehensive publishing, scheduling, inbox, listening, advocacy, and reporting tools that save time, enhance collaboration, and drive real business
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - E-Reputation
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Social media monitoring
- DIGITAL MARKETING STRATEGIES AND TOOLS - Influence marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Collaborative marketing platform for networks animation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Media/Social Media Management
Description Ahrefs is a SaaS marketing platform. We help marketers make their brands discoverable and unmissable online.
With Ahrefs, you plan, publish, get discovered, measure, and keep improving—all in one place built to evolve with wherever search goes next.
We gives you fresh data at the scale and speed you need to keep your brand ahead as search evolves.
With Ahrefs, you plan, publish, get discovered, measure, and keep improving—all in one place built to evolve with wherever search goes next.
We gives you fresh data at the scale and speed you need to keep your brand ahead as search evolves.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Analytics and performance measurement
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEO/SEM
- DIGITAL MARKETING STRATEGIES AND TOOLS - Artificial intelligence solutions
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content marketing strategies
Description Akeneo is the product experience (PX) company and global leader in Product Information Management (PIM); creating a world where every product interaction is an experience
that guides consumers and professionals to the best purchase anytime, anywhere.
that guides consumers and professionals to the best purchase anytime, anywhere.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Data security and compliance
- DIGITAL MARKETING STRATEGIES AND TOOLS - Databases
- DIGITAL MARKETING STRATEGIES AND TOOLS - Artificial intelligence solutions
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - PIM (Product Information Management) / DAM (Digital Asset Management)
Description Customer satisfaction is more than good answers; it’s about understanding expectations and delivering tailored solutions. AKIO created akio.cx, an innovative suite that analyzes interactions and helps agents improve Customer and Employee Experience through intelligent, collaborative, and personalized support.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer/data knowledge
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - E-Reputation
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact center software
Description AlloBrain leverages generative AI and voice recognition to streamline customer service for brands. Using advanced conversational AI and NLP technology, it analyzes interactions in 142 languages, uncovers insights, and creates automated processes. Quick setup delivers enhanced customer experiences with 600% average ROI.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer voice collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer relationship monitoring
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Social media monitoring
Description Moroccan Investment and Export Development Agency (AMDIE) promotes national and foreign investment and exports. It supports economic actors throughout their lifecycle: project setup, partner identification, market access, export contracts, and international investment opportunities.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer commitment and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer loyalty management
- DATA COLLECTION AND ANALYSIS - Customer feedback and surveys
Description AntVoice runs your display campaigns on the open web through a unique hybrid AI, combining third-party cookies and cookieless signals. More reach, better performance, less dependence on GAFA. Simple, efficient, transparent. Ready to boost your digital acquisition by tapping into the full data potential of the open web?
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Media Activation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Conversion
- DIGITAL MARKETING STRATEGIES AND TOOLS - E-advertising, PPC strategy and Retargeting
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
Description AnywhereNow is a global pioneer in transforming customer experience with innovative AI solutions and a leading provider of cloud-based contact centres for Microsoft Teams. We empower organisations to deliver exceptional customer service with high efficiency and lower costs. AnywhereNow's products are award-winning, with 2000+ customers.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact center software
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer assistance technologies (chatbots, callbots, messaginbots and virtual assistants)
Description An advertising platform enabling automatic customization of creatives and catchment areas for more than 2,000 POS and this on 10 different levers
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - E-advertising, PPC strategy and Retargeting
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multi-channel relationship marketing
Description Armatis Technology, a subsidiary of the Armatis Group, develops innovative proprietary solutions to transform customer engagement. Its modular suite combines AI, data, and open source to manage omnichannel interactions, orchestrate business processes, and drive performance.
Come discover how to deliver value, impact, and results.
Come discover how to deliver value, impact, and results.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact center software
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM/Social CRM solutions/Omnichannel management platform
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer assistance technologies (chatbots, callbots, messaginbots and virtual assistants)
Description Avanci, an expert in data and AI, helps you structure and activate your customer data. We combine your first-party data with our third-party data to optimize your ROI using our megabase of 48 million individuals. We enhance your customer insights and improve your campaigns while ensuring GDPR compliance. Boost the impact of your loyalty campaigns!
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data collection and processing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer/data knowledge
- DIGITAL MARKETING STRATEGIES AND TOOLS - Databases
- DIGITAL MARKETING STRATEGIES AND TOOLS - DMP/CDP
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
Description Avaya is a global enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable customer connections. Our CX platform is built to unify fragmented experiences, equipping enterprises to evolve their contact centers into connection centers and strengthen relationships that create business value.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer autonomy through self-care
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact center software
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Data security and compliance
Description Avent Media designs tailor-made digital campaigns to reach your targets and generate omnichannel traffic and sales. Whether it's lead generation, CRM, social media or local marketing, we can help you create useful, personalized and effective experiences.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Media Activation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multi-channel relationship marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Paid
Description Awin is a global affiliate marketing platform that empowers advertisers and publishers of all sizes to grow their businesses online.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Affiliate Marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Retail Media
Description Axeptio is a SaaS solution that enables brands and digital publishers to collect consent from their web visitors, in compliance with current regulations, and in full adherence to IAB standards. Axeptio offers its customers’ visitors and readers a respectful consent experience, that values their choice and privacy.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data collection and processing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Data security and compliance
- DATA COLLECTION AND ANALYSIS - Data privacy and RGPD
Description At Axialys, we firmly believe that voice conversations, through the telephone channel, are the primary vector of emotions in customer relationships. We provide customer service centers with a cloud telephony solution that integrates with our clients' business tools, enhanced by a generative AI offering.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer voice collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact center software
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Telecom and Voice over Internet Protocol (VoIP) operator
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Interactive Voice Response (IVR) and Computer Telephony Coupling
Description Belacom is your marketing automation consultancy! We offer our customers the most effective solutions on the market to meet their needs. We integrate the selected solution into their IS, train them and support them in day-to-day use to maximise their results!
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer commitment and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - IT services integrator
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM/Social CRM solutions/Omnichannel management platform
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multi-channel relationship marketing
Description BeYs Outsourcing Services, an offshore & nearshore BPO expert for over 20 years, helps you outsource your business processes: multilingual customer service, back-office operations, IT solutions, and AI support — all within a secure environment for greater agility and performance.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data collection and processing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer commitment and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multilingual solutions
Description Biggie is an international media & marketing agency, with 300 experts in 7 countries. We combine strategy, media, data and creation (production & influence) to offer a tailor-made, performance-focused approach. As Partners in Growth, we help brands accelerate their growth and meet their business challenges.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Media Activation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content Marketing & Social Selling
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Influence marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Media/Social Media Management
Description BigProfiles is a deep tech startup. It has raised €3.3 million in investment to develop an AI agent that creates predictive models without coding. Its flagship product is Elai, the AI agent that transforms a company's data into real value, optimizing marketing, sales, HR, and operations within companies across all sectors.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer/data knowledge
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer commitment and loyalty
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Artificial intelligence for recommendations
- DATA COLLECTION AND ANALYSIS - Predictive analysis
Description Bizon is Publicis Groupe’s expert agency dedicated to brand performance on Amazon. A market leader in France and a top player in Europe, Bizon’s team of 90 retail marketing specialists helps brands optimize their positioning, performance, and market share on Amazon with its “Boost” methodology and unique expertise.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Retail Media
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content marketing strategies
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Artificial intelligence for recommendations
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Places de marché / Marketplace
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - E-Commerce platform
Description Blumana unifies surveys, reviews, chats, and transcripts into a single, live customer insight system.
We map every pain point, root cause, and opportunity, then our AI agents route the right signals to the right teams, instantly.
Result: faster fixes, aligned teams, measurable growth.
Trusted by leaders in retail, hospitality, and B2C.
We map every pain point, root cause, and opportunity, then our AI agents route the right signals to the right teams, instantly.
Result: faster fixes, aligned teams, measurable growth.
Trusted by leaders in retail, hospitality, and B2C.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer/data knowledge
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Quantitative and qualitative customer research
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer journey modeling
Description Botify, the leading agentic AI platform for online visibility, empowers brands to be found anywhere consumers, bots, and AI agents search with AI-powered automation & insights to boost growth and profitability.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEO/SEM
Description Brevo helps build strong customer relationships at scale across all channels. Manage data, campaigns, and messages via Email, SMS, WhatsApp, Push, Chat, and more. Trusted by 500,000+ businesses like eBay, Decathlon, and Carrefour, Brevo delivers great customer experiences, cuts costs, and boosts sales with its intuitive all-in-one platform.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM/Social CRM solutions/Omnichannel management platform
- DIGITAL MARKETING STRATEGIES AND TOOLS - DMP/CDP
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
Description Buybox is the leading omnichannel gift card solution for e-commerce and retail brands. A comprehensive platform to sell to individuals, businesses, and through the largest reselling network in Europe. Trusted by Sephora, Nespresso, Adidas, H&M, Zalando, Etam, Airbnb, FNAC, Courir, E.Leclerc, Rakuten, Jules, and Lacoste.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Retail Media
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Drive/Web to store
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - E-Payment
Description Calldesk has been deploying AI voice agents in contact centers since 2017. Handling tens of millions of calls each year, Calldesk supports its clients on a daily basis — from identifying the automation potential of their inbound calls to demonstrating the ROI and CSAT of the deployed callbots.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Interactive Voice Response (IVR) and Computer Telephony Coupling
Description Captain Wallet by Brevo is a mobile-first loyalty solution. Add cards, vouchers, and tickets directly to your customers’ Wallets—no app needed. Send push notifications via web, app, and Wallet to drive traffic. Reward customer actions with an automated loyalty engine. +52% revenue/client, +77% purchase frequency.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer commitment and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer loyalty management
- DIGITAL MARKETING STRATEGIES AND TOOLS - Mobile marketing / mobile applications
- DIGITAL MARKETING STRATEGIES AND TOOLS - Personalization
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Digital wallet
Description Relationship Marketing Consultancy
We help leaders in high-stakes sectors (banking & insurance, retail, leisure, training) to attract customers, deepen loyalty, drive engagement.
- Strategic consulting, creative & activation
- Innovation & ROI-driven
- 30 years, independent, our success is built on yours.
Caribou, for relationships that matter.
We help leaders in high-stakes sectors (banking & insurance, retail, leisure, training) to attract customers, deepen loyalty, drive engagement.
- Strategic consulting, creative & activation
- Innovation & ROI-driven
- 30 years, independent, our success is built on yours.
Caribou, for relationships that matter.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multi-channel relationship marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Sales Enablement Platform
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content marketing strategies
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Media/Social Media Management
Description Centralweb makes your complex digital projects succeed:
e-commerce, client portals, field sales apps, multichannel order orchestration, tracking & after-sales, B2B payments (statuses, due dates, reconciliation).
Experts in system interoperability, cybersecurity and agentic AI, we ensure user adoption and create lasting competitive advantage.
e-commerce, client portals, field sales apps, multichannel order orchestration, tracking & after-sales, B2B payments (statuses, due dates, reconciliation).
Experts in system interoperability, cybersecurity and agentic AI, we ensure user adoption and create lasting competitive advantage.
Activities
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Mobile commerce and applications
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Interface design (UI)
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Website / e-shop development
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Places de marché / Marketplace
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - E-Commerce platform
Description Cisco, a tech leader, offers Webex Contact Center. This cloud-native, omnichannel solution optimizes customer and agent experience via AI, managing voice, chat, email, and social channels. It provides intelligent routing and assistance, boosting efficiency and satisfaction.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact center software
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer journey modeling
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM/Social CRM solutions/Omnichannel management platform
Description With 30 years of experience in the retail sector, Comarch provides a Customer Engagement platform that enables you to offer your clients engaging experiences, thanks to tailor-made loyalty programs and optimal marketing campaign management. Comarch integrates and hosts its solutions in its own Data Centers, in France and across Europe.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer commitment and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer loyalty management
- DIGITAL MARKETING STRATEGIES AND TOOLS - Personalization
Description comete.ai automates, digitizes, and operates your business processes using AI and technology.
Consulting, tech, and customer operations to boost efficiency, scalability, and impact.
Our solutions combine AI, self-care, and augmented agents to transform the customer experience and enhance your teams’ productivity.
Consulting, tech, and customer operations to boost efficiency, scalability, and impact.
Our solutions combine AI, self-care, and augmented agents to transform the customer experience and enhance your teams’ productivity.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer autonomy through self-care
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer commitment and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Employee support tools
Description Concentrix designs and delivers end-to-end integrated solutions powered by technology, AI and data. Operating in 70+ markets, we support over 2,000 companies in their transformation by simplifying exchanges, interactions and transactions at every touchpoint — with agility.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Mobile and cloud-based CRM solutions
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer assistance technologies (chatbots, callbots, messaginbots and virtual assistants)
Description CyberCité is the expert agency in Search & Digital Marketing.
For over 25 years, we have been empowering brands to grow by designing and executing high-impact audience acquisition strategies. The agency is structured around 6 areas of expertises: SEO, SEA/Media/Social Ads, Content Marketing, Data Analytics, Global Search, R&D (AI & Innovation Lab)
For over 25 years, we have been empowering brands to grow by designing and executing high-impact audience acquisition strategies. The agency is structured around 6 areas of expertises: SEO, SEA/Media/Social Ads, Content Marketing, Data Analytics, Global Search, R&D (AI & Innovation Lab)
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Media Activation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Analytics and performance measurement
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content Marketing & Social Selling
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEO/SEM
Description A subsidiary of the DAC Group (North America, Europe, India), DAC France delivers measurable digital strategies: SEO, SEA, social media, local presence, e-reputation, and data-driven multichannel campaigns. Its AI, ML/deep learning, and NLP expertise turns data into actionable insights, optimises every touchpoint, and provides clear KPI reporting.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Analytics and performance measurement
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEO/SEM
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Paid
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Drive/Web to store
- DATA COLLECTION AND ANALYSIS - Predictive analysis
Description Dartagnan is part of the JustRelate Group - a software and services company with a deep understanding of marketing, sales and service in medium-sized and large companies.
Dartagnan is a SAAS solution designed for your Marketing and CRM teams to independently create innovative email campaigns, used by over 600 clients in more than 30 countries.
Dartagnan is a SAAS solution designed for your Marketing and CRM teams to independently create innovative email campaigns, used by over 600 clients in more than 30 countries.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Mobile and cloud-based CRM solutions
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM/Social CRM solutions/Omnichannel management platform
- DIGITAL MARKETING STRATEGIES AND TOOLS - E-Mail Builder
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - E-Commerce platform
Description DARWIN (digital acquisition agency) and hey!Charly (branding agency) form the Creative Thinking Community. This strategic alliance merges brand strategy with digital acquisition tactics to deliver initiatives across a seamless, coherent, and high-performing customer journey from storytelling through ROI.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Media Activation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEO/SEM
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Paid
Description datashake is a digital acceleration agency helping brands structure and scale their acquisition with a multi-channel approach combining SEA/SMA, SEO, CRM, creative strategy and data. We bring sharp expertise, agile management and a strong performance-driven culture.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Media Activation
- DIGITAL MARKETING STRATEGIES AND TOOLS - E-advertising, PPC strategy and Retargeting
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEO/SEM
Description Degetel’s Agency Division designs tailor-made digital experiences that blend data, creativity, and technical expertise. From strategy to activation, we craft personalized and engaging campaigns across leading marketing automation platforms.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer commitment and loyalty
- DIGITAL MARKETING STRATEGIES AND TOOLS - E-Mail Builder
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multi-channel relationship marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Personalization
Description We empower our clients to realize their ambitions through innovative technologies and customized solutions in marketing, e-commerce, commerce, and customer service. We provide specific answers to optimize your revenue, customer experience, and operational efficiency.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Change management / transformation
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer/data knowledge
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - IT services integrator
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Mobile and cloud-based CRM solutions
Description With 20 years of experience, Diabolocom supports businesses of all sizes around the world in optimizing their customer relationships and driving growth.
We control the entire production chain — as the developer of our own CCaaS and AI technologies, system integrator, hosting provider, and fixed and mobile telecom operator.
We control the entire production chain — as the developer of our own CCaaS and AI technologies, system integrator, hosting provider, and fixed and mobile telecom operator.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact center software
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer relationship monitoring
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Telecom and Voice over Internet Protocol (VoIP) operator
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Interactive Voice Response (IVR) and Computer Telephony Coupling
Description Dialog Insight is a marketing platform that centralizes and activates your customer data to deliver hyper-personalized communications. With advanced segmentation, powerful automation and a flexible interface, you can run high-performing campaigns—without complex integrations.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - DMP/CDP
- DIGITAL MARKETING STRATEGIES AND TOOLS - E-Mail Builder
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multi-channel relationship marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Personalization
Description SEO, Paid, Data: maximize the efficiency of traffic sources that convert best into leads or sales thanks to the synergy deployed by Digimood.
Data and tracking expertise to back up your campaigns with strong datasets.
Google Partner Premier, Meta Business Partner, DSP Google & Amazon: reach the best audiences to grow your business.
Data and tracking expertise to back up your campaigns with strong datasets.
Google Partner Premier, Meta Business Partner, DSP Google & Amazon: reach the best audiences to grow your business.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Analytics and performance measurement
- DIGITAL MARKETING STRATEGIES AND TOOLS - Programmatic
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEO/SEM
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Paid
Description Since 2004, Digitaleo, a solution that simplifies local marketing, has been helping over 600 networks to centralize or decentralize their marketing activities.
We meet our customers' strategic objectives in terms of brand awareness, acquisition and loyalty.
Digitaleo including an agency with expertise in national and multi-local strategies.
We meet our customers' strategic objectives in terms of brand awareness, acquisition and loyalty.
Digitaleo including an agency with expertise in national and multi-local strategies.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - E-Reputation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multi-channel relationship marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Collaborative marketing platform for networks animation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Platform to automate the local marketing of the networks
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Media/Social Media Management
Description With Djiin, choose the embodied AI of those who automate to have the time to humanize customer relationship ! Djiin’s augmented agent solutions, chatbots, mailbots, and callbots improve productivity, processing quality, comfort, satisfaction, and employee engagement while reducing customer relationship costs.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer autonomy through self-care
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer journey modeling
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Employee support tools
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer assistance technologies (chatbots, callbots, messaginbots and virtual assistants)
Description From consulting to the delivery of B2C & B2B digital and eCommerce experiences.
For over 20 years, Dn'D has been supporting B2B and B2C companies in a wide range of sectors (retail, luxury goods, industry, consumer goods, etc.) in the consulting and delivery of their IT and digital projects.
For over 20 years, Dn'D has been supporting B2B and B2C companies in a wide range of sectors (retail, luxury goods, industry, consumer goods, etc.) in the consulting and delivery of their IT and digital projects.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - UX/User Experience
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Interface design (UI)
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Website / e-shop development
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - E-Commerce platform
Description Since 2009, Dydu has been offering an intuitive no-code platform for professionals to design intelligent conversational agents in complete autonomy: chatbots, voicebots, callbots.
Our solutions are based on natural language understanding, artificial intelligence and generative AI to lighten the daily workload of support teams while improving user
Our solutions are based on natural language understanding, artificial intelligence and generative AI to lighten the daily workload of support teams while improving user
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact center software
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Employee support tools
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
Description Easier Labs builds AI-powered SaaS products already used by major enterprises. Our ready-to-use solutions turn data into operational impact—whether through call center conversation analysis, intelligent pricing, or other high-value use cases.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer listening
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Pricing and promotion strategies
Description As a French SaaS software vendor, easiware helps over 500 brands with the management and customization of their Customer Experience. By leveraging artificial intelligence, easiware empowers brands to centralize customer request processing, enhance customer knowledge, and monitor satisfaction more effectively.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact center software
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM/Social CRM solutions/Omnichannel management platform
Description Econocom Group, founded 50 years ago, has been a pioneer in supporting businesses in their digital transformation.
Econocom supplies, finances and provides managed services for workplace, audiovisual and infrastructures.
This includes equipment purchasing, configuration and customization, maintenance and repair, refurbishment and end-user support
Econocom supplies, finances and provides managed services for workplace, audiovisual and infrastructures.
This includes equipment purchasing, configuration and customization, maintenance and repair, refurbishment and end-user support
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
- DATA COLLECTION AND ANALYSIS - Governance and data quality
Description Edilead is a web marketing agency that has been operating since 2016 and specializes in performance-based lead generation for both B2C and B2B markets.
We use around ten different digital channels to generate traffic, either under a white label or directly with the advertiser’s brand, across more than a dozen industries.
We use around ten different digital channels to generate traffic, either under a white label or directly with the advertiser’s brand, across more than a dozen industries.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data collection and processing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Media Activation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Databases
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
Description Since 2007, the Voted Customer Service of the Year tests the Customer services’ quality through out mystery shoppers’ tests and reward the most effective companies by universe of consumption. It is also organized in Spain, UK, Germany, Austria,
Switzerland, Morrocco, Tunisia and Senegal.
Info on escda.fr
Switzerland, Morrocco, Tunisia and Senegal.
Info on escda.fr
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer/data knowledge
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Quantitative and qualitative customer research
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - UX/User Experience
Description For 18 years, ERDIL has been developing semantic analysis solutions for the Voice of the Customer. Thanks to our hybrid AI based solutions, it is possible to fully exploit the richness of customer complaints, answers to satisfaction surveys, contact forms, customer reviews, social networks...
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- DATA COLLECTION AND ANALYSIS - Big Data and data management
- DATA COLLECTION AND ANALYSIS - Data visualization
Description Feedier is the AI platform for Customer Experience professionals. Our platform frees CX teams from time-consuming tasks such as manual analysis of verbatim feedback, the creation of action plans and reports, in order to enhance their efficiency and maximize their impact.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer voice collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer intelligence
- DATA COLLECTION AND ANALYSIS - Automated data collection
- DATA COLLECTION AND ANALYSIS - Data privacy and RGPD
Description FeedMax – The French AI that boosts your e-commerce profitability 🚀
Want +10% to +100% ROAS with zero risk?
Increase your sales and profit margins with an innovative AI solution that optimizes and enriches your product feeds in your PMax and Shopping campaigns.
Risk-free trial. Performance-based pricing.
Want +10% to +100% ROAS with zero risk?
Increase your sales and profit margins with an innovative AI solution that optimizes and enriches your product feeds in your PMax and Shopping campaigns.
Risk-free trial. Performance-based pricing.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEO/SEM
- DIGITAL MARKETING STRATEGIES AND TOOLS - Artificial intelligence solutions
- DATA COLLECTION AND ANALYSIS - Predictive analysis
Description Your reference in customer relationship outsourcing. 750 customers worldwide, 45 countries, 11 sites in France. Our CX solutions and services : A range of high-quality services covering every stage of your customer journey (customer service, business optimization, sales & loyalty). Customer relationship solutions designed for operational teams
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Corporate Social Responsibility (CSR)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Interactive Voice Response (IVR) and Computer Telephony Coupling
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer assistance technologies (chatbots, callbots, messaginbots and virtual assistants)
Description Freshworks (NASDAQ: FRSH) builds uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions (CX and ITSM) are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Knowledge bases
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer/data knowledge
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer intelligence
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer assistance technologies (chatbots, callbots, messaginbots and virtual assistants)
Description Glanceable turns customer feedback into strategic decisions.
Powered by our proprietary AI, our platform unifies, analyzes, and prioritizes feedback from all channels—audio, text, and surveys—to uncover key friction points and generate actionable plans. The result: time savings, measurable NPS impact, and improved collaboration.
Powered by our proprietary AI, our platform unifies, analyzes, and prioritizes feedback from all channels—audio, text, and surveys—to uncover key friction points and generate actionable plans. The result: time savings, measurable NPS impact, and improved collaboration.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer/data knowledge
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer journey modeling
Description Glopal helps ecommerce brands grow their international cross-border sales through our cutting edge localization technology that combines AI with human. Our clients improve conversion by 30% on average and increase their international reach thanks to localised SEO and PPC Ads at scale.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Conversion
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Personalization
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multilingual solutions
Description Goodays is the most comprehensive customer experience management platform integrating generative AI. We support brands in adopting a customer-centric approach from head office to the field, thanks to: omnichannel listening, a conversational approach and the actionability of customer verbatims.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer voice collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - E-Reputation
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
Description Helee generates high-intent leads and customers on behalf of its B2C and B2B partners. Thanks to its enriched proprietary database, conversational tools, and performance-based model, Helee provides ultra-precise segmentation and optimal customer insights to boost conversion.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Databases
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Drive/Web to store
- DATA COLLECTION AND ANALYSIS - Predictive analysis
- DATA COLLECTION AND ANALYSIS - Big Data and data management
Description HiPay optimises online and in-store payments with a tailor-made solution for pure players, omnichannel brands, marketplaces and franchises, whatever the size of their shop network.
Activities
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Digital wallet
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - E-Payment
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - M-Payment (Mobile Payment)
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Contactless payment
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Secure payment
Description hipto revolutionises customer acquisition by connecting brands with highly engaged and intent-driven prospects. With a data-driven approach fully compliant with GDPR, hipto generates highly qualified leads, optimising conversion rates and enhancing marketing performance for businesses.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - UX/User Experience
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content Marketing & Social Selling
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multi-channel relationship marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Personalization
Description Hubicus, french leader in collaborative Quality Monitoring solutions, elevates your contact center quality.
AI-powered and connected to your business tools, our platform engages managers and agents towards excellence in service.
Results: customer voice identified, expectations anticipated, teams dedicated.
AI-powered and connected to your business tools, our platform engages managers and agents towards excellence in service.
Results: customer voice identified, expectations anticipated, teams dedicated.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Team skills analysis (Planning, Human Resources Management)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer voice collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer relationship monitoring
Description Founded 30 years ago, INIT is the leading French specialist in marketing research dedicated to customer listening and experience. We design customised solutions to measure satisfaction, analyze customer journeys, manage the Voice of the Customer, and support companies' CX transformation.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer voice collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Quantitative and qualitative customer research
- DATA COLLECTION AND ANALYSIS - Customer feedback and surveys
Description Ino CX is a cloud-based solution for omnichannel contact centers. Manage voice, email, chat, SMS, and social media from a single interface. Intuitive, open, and scalable, it includes AI, quality monitoring, and connectors (Salesforce, Zendesk…) to enhance customer experience and operational performance.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact center software
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Telecom and Voice over Internet Protocol (VoIP) operator
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Interactive Voice Response (IVR) and Computer Telephony Coupling
Description #1 AI-native Omnichannel Experience and Customer Engagement Platform
Insider connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform with the fastest time to value.
Insider connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform with the fastest time to value.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Conversion
- DIGITAL MARKETING STRATEGIES AND TOOLS - DMP/CDP
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Personalization
- DIGITAL MARKETING STRATEGIES AND TOOLS - Artificial intelligence solutions
Description At Intelcia, our mission is to create lasting value for our clients by driving sustainable growth. As a global outsourcing leader, we combine global expertise, AI & technology, and deep cultural immersion. We deliver agile, cost-effective solutions that enhance customer experiences, optimize IT operations, and fuel business success.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer assistance technologies (chatbots, callbots, messaginbots and virtual assistants)
Description Mobile messaging expert
- High-performance SMS marketing (drive to store, landing-page...)
- RCS: innovative and interactive campaigns
- B2C databases (+34M GDPR-compliant profiles)
- Voice message service
Also: API, ISO 27001 certification, expert support...
Let’s meet to talk Push, targeting, performance, and real results.
- High-performance SMS marketing (drive to store, landing-page...)
- RCS: innovative and interactive campaigns
- B2C databases (+34M GDPR-compliant profiles)
- Voice message service
Also: API, ISO 27001 certification, expert support...
Let’s meet to talk Push, targeting, performance, and real results.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Databases
- DIGITAL MARKETING STRATEGIES AND TOOLS - SMS/MMS Routing Platform
Description Iteractii Group, a French expert in digital marketing and client relations, supports companies across various sectors—e-commerce, healthcare, etc.—throughout the entire journey of clients, prescribers and users. Its omnichannel approach and tailored solutions optimize commercial performance, customer insight and user experience.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEO/SEM
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Paid
Description JVWEB has 21 years of expertise in acquisition strategy for over 600 clients.
We are 95 experts from 5 nationalities and 7 developers who support you in France and internationally.
Our Professions: SEA, SEO, Netlinking, Social Ads, Display, Amazon + 1 Data and Innovation division with over 62 tools and 40 AI Algorithms.
We are 95 experts from 5 nationalities and 7 developers who support you in France and internationally.
Our Professions: SEA, SEO, Netlinking, Social Ads, Display, Amazon + 1 Data and Innovation division with over 62 tools and 40 AI Algorithms.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Retail Media
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEO/SEM
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Paid
Description As the French leader in Digital Asset Management (DAM), Keepeek offers a collaborative platform for marketing and communication teams to organize, manage and distribute their multimedia content.
The Keepeek DAM allows to manage the entire content chain, from the design phase to the automated distribution.
The Keepeek DAM allows to manage the entire content chain, from the design phase to the automated distribution.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customized content
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Employee support tools
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content Marketing & Social Selling
- DIGITAL MARKETING STRATEGIES AND TOOLS - Collaborative marketing platform for networks animation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content marketing strategies
Description Leader in contact center solutions in France with over 400 equipped centers, kiamo combines performance and efficiency to elevate customer relationships to a level of excellence across the channels.
Kiamo offres the freedom to choose:
- Service access (purchase/subscription/hybrid)
- Hosting (private cloud/on-premises/hybdrid)
Kiamo offres the freedom to choose:
- Service access (purchase/subscription/hybrid)
- Hosting (private cloud/on-premises/hybdrid)
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Ergonomics of workstations
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact center software
Description Live Data offers activations to acquire new customers, retain existing ones, and reactivate inactive customers.
Our offering consists of proprietary real-time marketing solutions and an intent-based data platform.
Our offering consists of proprietary real-time marketing solutions and an intent-based data platform.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Databases
- DATA COLLECTION AND ANALYSIS - Predictive analysis
- DATA COLLECTION AND ANALYSIS - Data privacy and RGPD
Description Wherever they are, your customers can instantly connect with a salesperson: on your website via our widget or in-store via QR code or digital kiosk. Live Vendor delivers a human, immersive, seamless, and omnichannel experience: face-to-face conversation, document sharing, and real-time co-browsing.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - UX/User Experience
- DIGITAL MARKETING STRATEGIES AND TOOLS - Conversion
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - E-Merchandising
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Live shopping
Description We design, build and deliver next-generation end-to-end CX solutions for the most respected digital-native and vertical leading brands. We innovate to enhance customer experience throughout the customer journey and across all channels. We provide innovative and flexible CX solutions through our expertise which contributes to operational excellence.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer/data knowledge
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer journey modeling
Description Marigold est une plateforme marketing multicanal leader, avec des solutions email, SMS, fidélité et personnalisation. De grandes marques comme KFC, Air New Zealand ou Kraft Heinz lui font confiance pour créer des expériences clients pertinentes et générer des milliards d’interactions chaque année.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer loyalty management
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Personalization
- DATA COLLECTION AND ANALYSIS - Automated data collection
Description The leading AI-driven knowledge management platform trusted by 150+ customer service teams to deliver the right knowledge at the right time and place. Unlock seamless customer experiences thanks to our powerful all-in-one suite: intelligent knowledge base, dynamic FAQ, and learning management system.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer autonomy through self-care
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Knowledge bases
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer intelligence
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
Description MCC is an independent outsourcer delivering premium, multilingual and multichannel customer experience. Our model combines AI-augmented tools, human responsiveness, and global delivery capabilities to create high-value, partnership-driven CX operations.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer listening
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer commitment and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer relationship monitoring
Description Miracle Agency is an SEO agency supporting marketing and SEO teams to improve their visibility and performance on Google and LLMs.
Thanks to a tailor-made approach combining content production and strategic consulting, we integrate into your processes to save you time, increase your traffic, and maximize your ROI.
Thanks to a tailor-made approach combining content production and strategic consulting, we integrate into your processes to save you time, increase your traffic, and maximize your ROI.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEO/SEM
Description Mitel, a global leader in business communications, empowers 70M+ users in 100+ countries with innovative solutions for communication, collaboration, and contact centers. Flexible and proven, our technologies help organizations connect and thrive today and tomorrow.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer commitment and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact center software
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Telecom and Voice over Internet Protocol (VoIP) operator
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM/Social CRM solutions/Omnichannel management platform
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Interactive Voice Response (IVR) and Computer Telephony Coupling
Description MO&JO, a 360° marketing activation agency, supports you with expertise and guidance in consulting, strategic planning, and activating both online & offline channels: Social Ads, SEA, SEO, Email Marketing, CRM, Display, OOH, DOOH, and more. Our goal: to maximize your performance and impact while guiding you daily.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Media Activation
- DIGITAL MARKETING STRATEGIES AND TOOLS - E-advertising, PPC strategy and Retargeting
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Media/Social Media Management
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Paid
Description MV Group, a data marketing & digital group. We help SMEs and mid-sized companies boost their performance and growth by adopting a ROI-driven and data-centric approach to digital. Our mission? Making Data and Digital the key to your business performance.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer journey modeling
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Media Activation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multi-channel relationship marketing
Description Myopla has been supporting brands in outsourcing their business processes for over 10 years. With three sites in Morocco and two in France, Myopla has over 1,300 employees and stands out for its agility, performance, transparency, and expertise in supporting brands in outsourcing their high value-added SRC.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer loyalty management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multilingual solutions
Description NGBS is a Moroccan company specialized in engineering and digital services.
We offer Nearshore centres of expertise in Customer Engagement (contact centers, L1/L2 support), Data (Big Data, data management and visualization), and Infrastructure & Cloud (systems, cloud, DevOps), to build high-quality business and technological solutions.
We offer Nearshore centres of expertise in Customer Engagement (contact centers, L1/L2 support), Data (Big Data, data management and visualization), and Infrastructure & Cloud (systems, cloud, DevOps), to build high-quality business and technological solutions.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Mobile commerce and applications
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - E-Commerce platform
- DATA COLLECTION AND ANALYSIS - Big Data and data management
- DATA COLLECTION AND ANALYSIS - Data visualization
Description NiCE is transforming the world with AI that puts people first.
Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution.
Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact center software
Description CRM Orchestration AI for real-time one-to-one marketing.
Omnichannel, predictive, universal.
Give meaning to your campaigns to maintain customer engagement and loyalty.
Reduce pressure while optimizing your tools and operations.
Expand your customer base and intelligence.
Embrace a carbon-less CRM.
Omnichannel, predictive, universal.
Give meaning to your campaigns to maintain customer engagement and loyalty.
Reduce pressure while optimizing your tools and operations.
Expand your customer base and intelligence.
Embrace a carbon-less CRM.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer intelligence
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM/Social CRM solutions/Omnichannel management platform
- DIGITAL MARKETING STRATEGIES AND TOOLS - Responsible digital marketing / Responsible digital communication / Eco-responsible targeting
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multi-channel relationship marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Personalization
Description
Customer Relationship multi-shore BPO provider
Operating in 5 countries: France, Madagascar, Mauritius, Serbia, and Morocco, across 8 locations.
From acquisition to retention, from operational management to debt collection, our services work in synergy to align with your goals, priorities, and key moments.
Agility – Flexibility – Proximity – CSR
Customer Relationship multi-shore BPO provider
Operating in 5 countries: France, Madagascar, Mauritius, Serbia, and Morocco, across 8 locations.
From acquisition to retention, from operational management to debt collection, our services work in synergy to align with your goals, priorities, and key moments.
Agility – Flexibility – Proximity – CSR
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Knowledge bases
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer commitment and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
Description Odigo, a European leader in Contact Center as a Service (CCaaS) solutions, supports businesses and public institutions in transforming their customer relations. Our omnichannel solution, powered by AI and easily integrable with CRMs, ensures a seamless and efficient experience between brands and their customers
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact center software
Description At Onepilot, we’re redefining Customer Care outsourcing with the perfect mix of humain, tech integration, and AI.
We help 250+ companies such as Decathlon, SNCF, Cooltra, Alan, and Qonto deliver outstanding Customer Experience. We provide the right support across all agent locations, languages, time slots, and channels.
We help 250+ companies such as Decathlon, SNCF, Cooltra, Alan, and Qonto deliver outstanding Customer Experience. We provide the right support across all agent locations, languages, time slots, and channels.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Knowledge bases
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer assistance technologies (chatbots, callbots, messaginbots and virtual assistants)
Description OneTrust’s mission is to enable the responsible use of data and AI. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third-party, and AI risk, and activates the responsible use of data.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Data security and compliance
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM/Social CRM solutions/Omnichannel management platform
- DIGITAL MARKETING STRATEGIES AND TOOLS - DMP/CDP
- DATA COLLECTION AND ANALYSIS - Automated data collection
- DATA COLLECTION AND ANALYSIS - Data privacy and RGPD
Description It all starts with a conversation !
Just like the 5,200 companies that have adopted us, engage your customers sustainably by combining conversational media, artificial intelligence and our powerful digital solutions. RCS, AI Voice Agents, Videobot and digitization of customer journeys What are you waiting for to get started?
Just like the 5,200 companies that have adopted us, engage your customers sustainably by combining conversational media, artificial intelligence and our powerful digital solutions. RCS, AI Voice Agents, Videobot and digitization of customer journeys What are you waiting for to get started?
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer journey modeling
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
- DIGITAL MARKETING STRATEGIES AND TOOLS - Responsible digital marketing / Responsible digital communication / Eco-responsible targeting
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multi-channel relationship marketing
Description For over 20 years, Outsourcia has been supporting companies in France, Morocco, Tunisia and Madagascar. A specialist in customer relations and outsourcing, the Group relies on innovation (OutsourcIA Lab) and people to create links and generate value.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data collection and processing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multilingual solutions
Description AI for Customer and Supplier Relations — OWI is the AI agent that adapts to your business. Automate interactions, eliminate low-value tasks, support your teams, and guide your customers. Seamlessly integrate your product catalog and documentation into a self-learning, generative AI-powered knowledge base. Connected to your CRM, ERP, and helpdesk.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer autonomy through self-care
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer assistance technologies (chatbots, callbots, messaginbots and virtual assistants)
Description PEAK LAB is a consulting firm specialized in customer relationship management and operational efficiency.
We support companies and organizations through:
- customer relationship audits and data maturity assessments
-training in customer service quality and relationship management
-deployment of high-performing omnichannel customer contact solutions
We support companies and organizations through:
- customer relationship audits and data maturity assessments
-training in customer service quality and relationship management
-deployment of high-performing omnichannel customer contact solutions
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer/data knowledge
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer loyalty management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
Description A pioneering social media agency, Public Actif designs bold digital strategies and campaigns — Social Media Management, Brand Content, Influence, Paid — to drive engagement, brand preference, and growth.
For 15 years, brands like Westfield, Fnac Darty, Grand Frais, Bjorg, and Lufthansa have trusted us.
For 15 years, brands like Westfield, Fnac Darty, Grand Frais, Bjorg, and Lufthansa have trusted us.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content Marketing & Social Selling
- DIGITAL MARKETING STRATEGIES AND TOOLS - Influence marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content marketing strategies
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Media/Social Media Management
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Paid
Description Qualifio is the leading European platform for first- and zero-party data collection, helping consumer brands engage their audiences through interactive, gamified experiences that drive lasting connections.
400+ companies worldwide use Qualifio, including Nestlé, L'Oréal, Unilever, Bimbo, Valencia CF, LolaLiza, Daily Mail Group, Vivendi and DPG.
400+ companies worldwide use Qualifio, including Nestlé, L'Oréal, Unilever, Bimbo, Valencia CF, LolaLiza, Daily Mail Group, Vivendi and DPG.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data collection and processing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer/data knowledge
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Personalization
- DATA COLLECTION AND ANALYSIS - Customer feedback and surveys
Description Backed by the Smartbox Group, RewardPulse helps companies drive sales through tailored activation, loyalty, and incentive programs. Our digital platform, extensive rewards catalog, and expert team ensure high-impact campaigns designed to maximize engagement and ROI.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer commitment and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer loyalty management
- DIGITAL MARKETING STRATEGIES AND TOOLS - Media Activation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multi-channel relationship marketing
Description Ringover is a cloud communication solution combining phone, video, SMS, and collaboration tools. Designed for sales and support teams, it boosts productivity and customer experience through CRM integrations and AI-powered features.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Telecom and Voice over Internet Protocol (VoIP) operator
- DATA COLLECTION AND ANALYSIS - Speech to text
Description French SaaS solution for centralizing and analyzing all your customer feedback (surveys, opinions, conversations). Thanks to our AI and semantic analysis, turn every piece of feedback into a lever for action to improve your customers' experience. Give meaning to your customer feedback and deliver exceptional CX.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer voice collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - E-Reputation
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- DATA COLLECTION AND ANALYSIS - Customer feedback and surveys
Description Semji is an AI solution designed for content excellence aimed at mid-market businesses and large accounts. Our solution helps you create more effective content in less time.
On average, our clients achieve:
53% in conversions
45% in revenue
Reduce their production time by 6 times
On average, our clients achieve:
53% in conversions
45% in revenue
Reduce their production time by 6 times
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content Marketing & Social Selling
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEO/SEM
- DATA COLLECTION AND ANALYSIS - Predictive analysis
Description The 2nd largest operator in France, SFR Business has more than 25 years' experience in the customer relations market, with more than 800 customers placing their trust in the company. SFR Business, a Cisco Gold Provider in collaboration and customer relations, also brings its expertise in connectivity, cybersecurity, cloud and network.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer autonomy through self-care
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- DIGITAL MARKETING STRATEGIES AND TOOLS - SMS/MMS Routing Platform
Description Skeepers is the European leader in shopper engagement solutions.
We provide a fully integrated one-stop-shop UGC suite for brands to
bond with consumers, amplify reach, boost engagement, drive sales
and customer retention. More than 8,000 clients across the globe
use our AI-based solutions.
We provide a fully integrated one-stop-shop UGC suite for brands to
bond with consumers, amplify reach, boost engagement, drive sales
and customer retention. More than 8,000 clients across the globe
use our AI-based solutions.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer voice collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - E-Reputation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Influence marketing
- DATA COLLECTION AND ANALYSIS - Customer feedback and surveys
Description Smart Tribune is the knowledge management platform designed to centralize, structure and distribute reliable, secure business knowledge across all channels: help center, knowledge base, AI chatbot and advisor co-pilot. A unified solution, powered by trusted AI, with expert support every step of the way.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer autonomy through self-care
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Knowledge bases
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Employee support tools
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer assistance technologies (chatbots, callbots, messaginbots and virtual assistants)
Description Smartprofile is the French Data Marketing Hub platform offering an AI-powered CDP with native Web Analytics and Marketing Automation modules.
Take back control of your data and join over 200 companies that have already chosen a sovereign, 100% GDPR-compliant solution, backed by a team of experts!
Take back control of your data and join over 200 companies that have already chosen a sovereign, 100% GDPR-compliant solution, backed by a team of experts!
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer/data knowledge
- DIGITAL MARKETING STRATEGIES AND TOOLS - Analytics and performance measurement
- DIGITAL MARKETING STRATEGIES AND TOOLS - DMP/CDP
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Platform to automate the local marketing of the networks
Description Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Headquartered in San Francisco and Dublin, the company aims to increase the GDP of the internet.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Conversion
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - E-Payment
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Secure payment
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Places de marché / Marketplace
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - E-Commerce platform
Description With over 27 years of expertise and 605 positions across 3 sites, TCC is a recognized pioneer in the field of outsourcing and customer service.
TCC is structured around 4 core divisions: Customer Service, Medical Care, Business Dev & Digital solutions. Committed to social responsibility, TCC is ISO 9001, ISO 18295-1 certified, and GDPR compliant.
TCC is structured around 4 core divisions: Customer Service, Medical Care, Business Dev & Digital solutions. Committed to social responsibility, TCC is ISO 9001, ISO 18295-1 certified, and GDPR compliant.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multi-channel relationship marketing
Description Backed by 18 years of expertise, Tersea deploys customer service, telesales and back-office solutions through its 1,500 experts - true business experts - spread over 8 sites located in France, Morocco, and Senegal.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Knowledge bases
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Corporate Social Responsibility (CSR)
Description End of cookies, consent, post-view, cross-device... ThankYou Analytics is the next-generation attribution solution that addresses all these challenges, enabling more accurate performance management for your acquisition campaigns. Simple, reliable, and designed to optimize every euro invested. Ready to step into this new era.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Analytics and performance measurement
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing attribution solution
- DATA COLLECTION AND ANALYSIS - Automated data collection
- DATA COLLECTION AND ANALYSIS - Data privacy and RGPD
- DATA COLLECTION AND ANALYSIS - Data visualization
Description Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalised relationships with their customers. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey. For more information about Twilio (NYSE: TWLO), visit: www.twilio.com.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact center software
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Telecom and Voice over Internet Protocol (VoIP) operator
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Interactive Voice Response (IVR) and Computer Telephony Coupling
- DIGITAL MARKETING STRATEGIES AND TOOLS - DMP/CDP
- DATA COLLECTION AND ANALYSIS - Speech to text
Description User.com is the all-in-one platform that connects customer data and engagement. With a built-in CRM, unified CDP, advanced automation, and omnichannel campaigns (email, chat, SMS, push), it helps B2B companies convert, retain, and scale their marketing efficiently.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data collection and processing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Mobile and cloud-based CRM solutions
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM/Social CRM solutions/Omnichannel management platform
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Personalization
Description Vocalcom is a CCaaS software provider and a leader in AI- and CRM-driven omnichannel customer engagement solutions. With 30 years of expertise in managing inbound and outbound contacts, Vocalcom enables the world’s leading brands and outsourcing companies to deliver seamless customer journeys across customer service, sales, and telemarketing.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact center software
- DATA COLLECTION AND ANALYSIS - Speech to text
Description Training is an area where there is a huge gap between business needs and actual performance. Way2Tech solves this challenge with:
-AI-based QM and VoC measurements,
-Alerting for discrepancies (forced sales, data entry errors, etc.),
-Training with augmented LMS integrating field measurements,
-Training Simulator with AI agent (3x efficiency).
-AI-based QM and VoC measurements,
-Alerting for discrepancies (forced sales, data entry errors, etc.),
-Training with augmented LMS integrating field measurements,
-Training Simulator with AI agent (3x efficiency).
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Team skills analysis (Planning, Human Resources Management)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer voice collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Employee support tools
Description We+ is a consulting firm specialized in digital transformation. We support our clients in the development, redesign, and maintenance of their e-commerce platforms (Prestashop, Shopify, Magento…) and business applications, with strong expertise in CMS, payment systems, and application maintenance.
Activities
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Mobile commerce and applications
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Website / e-shop development
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - E-Payment
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - PIM (Product Information Management) / DAM (Digital Asset Management)
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - E-Commerce platform
Description Webloyalty helps e-tailers in France and abroad to monetise their audience and build customer loyalty. Webloyalty offers a high-performance business model that generates additional revenue for e-commerce sites and stimulates repeat purchases from their customers.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Affiliate Marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - E-advertising, PPC strategy and Retargeting
- DIGITAL MARKETING STRATEGIES AND TOOLS - Audience monetization
- DIGITAL MARKETING STRATEGIES AND TOOLS - Retail Media
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - E-Merchandising
Description WebRivage supports you in building a high-performance digital acquisition strategy.
French expertise, legal compliance, and dedicated support ensure both quality and performance.
Our solutions offer seamless integration, full data traceability, and personalized follow-up to maximize your success.
French expertise, legal compliance, and dedicated support ensure both quality and performance.
Our solutions offer seamless integration, full data traceability, and personalized follow-up to maximize your success.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Affiliate Marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Conversion
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - SMS/MMS Routing Platform
Description Wizaly is the leading customer journey analytics solution specialized in attribution. By leveraging AI and MMM, it objectively measures the contribution of each touchpoint to optimize marketing decisions and boost advertisers' business performance.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Analytics and performance measurement
- DIGITAL MARKETING STRATEGIES AND TOOLS - Conversion
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing attribution solution
- DIGITAL MARKETING STRATEGIES AND TOOLS - Artificial intelligence solutions
Description With CX Suite, Worldline is transforming Customer Relations by combining omnichannel, personalization and artificial intelligence. Our solution helps you create fluid and engaging interactions across all channels. CX Suite boosts your performance and transforms every exchange into an exceptional customer experience.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact center software
Description Fournisseur mondial de services BPO de qualité et multilingue, engagés dans la gestion de vastes accords d'externalisation avec de grands comptes gouvernementaux et des entreprises globales. Nous sommes présents en Égypte, Maroc, Maurice, Arabie saoudite et aux Émirats arabes unis, prenant en charge un large éventail de services en 10 langues.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer loyalty management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Social media monitoring
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
Description Yampa operates fleets of autonomous AI agents that handle customer interactions end-to-end — calls, emails, chat — multilingual and 24/7. They manage repetitive tasks, escalate to your teams when needed, and integrate seamlessly with your systems. Result: faster responses, higher satisfaction, and teams refocused on human connection and loyalty.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer assistance technologies (chatbots, callbots, messaginbots and virtual assistants)
Description Our AI agent platform automates customer support across all written channels, 24/7 and in multiple languages.
The result: up to 70% of tickets handled automatically, lower support costs, and significantly improved customer satisfaction.
Every response remains personalized, even at scale.
The result: up to 70% of tickets handled automatically, lower support costs, and significantly improved customer satisfaction.
Every response remains personalized, even at scale.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer commitment and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer assistance technologies (chatbots, callbots, messaginbots and virtual assistants)
Description ZBO Media, the digital agency of France’s leading media group Le Figaro, helps brands succeed with powerful media strategies across France and beyond.
Powered by exclusive access to 45M user profiles and strong programmatic expertise, ZBO delivers tailored, end-to-end support—from strategic planning to activation and performance analysis.
Powered by exclusive access to 45M user profiles and strong programmatic expertise, ZBO delivers tailored, end-to-end support—from strategic planning to activation and performance analysis.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Media Activation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Programmatic
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEO/SEM
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Media/Social Media Management
Description Zendesk helps businesses deliver faster, smarter, and more personal customer and employee experiences. Our platform is purpose-built for service – combining AI agents, automation, and human insight to make every interaction seamless. We design our technology to enhance service, making it more intuitive, responsive, and effective.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Knowledge bases
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer journey modeling
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM/Social CRM solutions/Omnichannel management platform
Description As a leading SaaS provider, Zoho offers a suite of 55 powerful applications to transform your business. For over 25 years, we've been meeting all your business needs: sales, marketing, customer support, automation, collaboration, HR, finance and productivity - with Zoho CRM as the gold standard for customer management.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Mobile and cloud-based CRM solutions
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM/Social CRM solutions/Omnichannel management platform
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer assistance technologies (chatbots, callbots, messaginbots and virtual assistants)