Exhibitors 2025
Description What if you could finally take back control of your marketing data?
Addingwell boosts your performance with a turnkey server-side solution, high availability (99.99% SLA), and no need for internal IT resources.
Regain control over your data, improve your ROAS, profitability, and attribution accuracy.
Book a meeting with our experts!
Addingwell boosts your performance with a turnkey server-side solution, high availability (99.99% SLA), and no need for internal IT resources.
Regain control over your data, improve your ROAS, profitability, and attribution accuracy.
Book a meeting with our experts!
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- DIGITAL MARKETING STRATEGIES AND TOOLS - Analytics and performance measurement
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing attribution solution
- DATA COLLECTION AND ANALYSIS - Data privacy and RGPD
- DATA COLLECTION AND ANALYSIS - Governance and data quality
Description ADM Value is Tessi's business unit dedicated to customer relations. We support our clients across the entire front and back-office value chain, combining human proximity, technological innovation, and operational excellence. We ensure high-quality delivery from all our contact center locations.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
Description AdPremier helps you to achieve your online growth objectives, by advising and supporting you on the most relevant levers for your business: SEA, SMA, SEO, Data.
Our team of experts will play an active role in your web marketing development.
Our team of experts will play an active role in your web marketing development.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Analytics and performance measurement
- DIGITAL MARKETING STRATEGIES AND TOOLS - E-advertising, PPC strategy and Retargeting
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEO/SEM
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Media/Social Media Management
Description Advancia Téléservices is a Tunisia-based customer relationship center specializing since 2010 in high-value outsourcing: customer care, tech support, back-office, activity management, and workforce planning. ISO 18295-1 and 27001 certified, and RSE Confirmed label holder, we place excellence and data security at the heart of our commitments.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer commitment and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer loyalty management
Description Agorapulse is a leading social media management platform that helps businesses easily manage their social presence across all major networks. Trusted by thousands of brands worldwide, Agorapulse offers comprehensive publishing, scheduling, inbox, listening, advocacy, and reporting tools that save time, enhance collaboration, and drive real business
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - E-Reputation
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Social media monitoring
- DIGITAL MARKETING STRATEGIES AND TOOLS - Influence marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Collaborative marketing platform for networks animation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Media/Social Media Management
Description Akeneo is the product experience (PX) company and global leader in Product Information Management (PIM); creating a world where every product interaction is an experience
that guides consumers and professionals to the best purchase anytime, anywhere.
that guides consumers and professionals to the best purchase anytime, anywhere.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Data security and compliance
- DIGITAL MARKETING STRATEGIES AND TOOLS - Databases
- DIGITAL MARKETING STRATEGIES AND TOOLS - Artificial intelligence solutions
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - PIM (Product Information Management) / DAM (Digital Asset Management)
Description Customer satisfaction is more than good answers; it’s about understanding expectations and delivering tailored solutions. AKIO created akio.cx, an innovative suite that analyzes interactions and helps agents improve Customer and Employee Experience through intelligent, collaborative, and personalized support.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer/data knowledge
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - E-Reputation
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact center software
Description AntVoice runs your display campaigns on the open web through a unique hybrid AI, combining third-party cookies and cookieless signals. More reach, better performance, less dependence on GAFA. Simple, efficient, transparent. Ready to boost your digital acquisition by tapping into the full data potential of the open web?
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Media Activation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Conversion
- DIGITAL MARKETING STRATEGIES AND TOOLS - E-advertising, PPC strategy and Retargeting
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
Description Avanci, an expert in data and AI, helps you structure and activate your customer data. We combine your first-party data with our third-party data to optimize your ROI using our megabase of 48 million individuals. We enhance your customer insights and improve your campaigns while ensuring GDPR compliance. Boost the impact of your loyalty campaigns!
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data collection and processing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer/data knowledge
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - DMP/CDP
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
Description Avaya is a global enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable customer connections. Our CX platform is built to unify fragmented experiences, equipping enterprises to evolve their contact centers into connection centers and strengthen relationships that create business value.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer autonomy through self-care
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact center software
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Data security and compliance
Description Avent Media designs tailor-made digital campaigns to reach your targets and generate omnichannel traffic and sales. Whether it's lead generation, CRM, social media or local marketing, we can help you create useful, personalized and effective experiences.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Media Activation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multi-channel relationship marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Paid
Description Axeptio is a SaaS solution that enables brands and digital publishers to collect consent from their web visitors, in compliance with current regulations, and in full adherence to IAB standards. Axeptio offers its customers’ visitors and readers a respectful consent experience, that values their choice and privacy.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data collection and processing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Data security and compliance
- DATA COLLECTION AND ANALYSIS - Data privacy and RGPD
Description At Axialys, we firmly believe that voice conversations, through the telephone channel, are the primary vector of emotions in customer relationships. We provide customer service centers with a cloud telephony solution that integrates with our clients' business tools, enhanced by a generative AI offering.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer voice collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact center software
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Telecom and Voice over Internet Protocol (VoIP) operator
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Interactive Voice Response (IVR) and Computer Telephony Coupling
Description Belacom is your marketing automation consultancy! We offer our customers the most effective solutions on the market to meet their needs. We integrate the selected solution into their IS, train them and support them in day-to-day use to maximise their results!
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer commitment and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - IT services integrator
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM/Social CRM solutions/Omnichannel management platform
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multi-channel relationship marketing
Description BeYs Outsourcing Services, an offshore & nearshore BPO expert for over 20 years, helps you outsource your business processes: multilingual customer service, back-office operations, IT solutions, and AI support — all within a secure environment for greater agility and performance.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data collection and processing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer commitment and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multilingual solutions
Description Biggie is an international media & marketing agency, with 300 experts in 7 countries. We combine strategy, media, data and creation (production & influence) to offer a tailor-made, performance-focused approach. As Partners in Growth, we help brands accelerate their growth and meet their business challenges.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Media Activation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Analytics and performance measurement
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Influence marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content marketing strategies
Description Bizon is Publicis Groupe’s expert agency dedicated to brand performance on Amazon. A market leader in France and a top player in Europe, Bizon’s team of 90 retail marketing specialists helps brands optimize their positioning, performance, and market share on Amazon with its “Boost” methodology and unique expertise.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Retail Media
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content marketing strategies
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Artificial intelligence for recommendations
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Places de marché / Marketplace
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - E-Commerce platform
Description Blumana empower your business with Customer-Intelligence AI Agents that guarantee the continuous improvement of your customer experience, consolidate your customer reviews, optimize your brand experience across your organization, and monitor the impact of your actions.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer/data knowledge
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Quantitative and qualitative customer research
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer journey modeling
Description Brevo helps build strong customer relationships at scale across all channels. Manage data, campaigns, and messages via Email, SMS, WhatsApp, Push, Chat, and more. Trusted by 500,000+ businesses like eBay, Decathlon, and Carrefour, Brevo delivers great customer experiences, cuts costs, and boosts sales with its intuitive all-in-one platform.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM/Social CRM solutions/Omnichannel management platform
- DIGITAL MARKETING STRATEGIES AND TOOLS - DMP/CDP
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
Description Buybox is the leading omnichannel gift card solution for e-commerce and retail brands. A comprehensive platform to sell to individuals, businesses, and through the largest reselling network in Europe. Trusted by Sephora, Nespresso, Adidas, H&M, Zalando, Etam, Airbnb, FNAC, Courir, E.Leclerc, Rakuten, Jules, and Lacoste.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Retail Media
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Drive/Web to store
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - E-Payment
Description Captain Wallet by Brevo is a mobile-first loyalty solution. Add cards, vouchers, and tickets directly to your customers’ Wallets—no app needed. Send push notifications via web, app, and Wallet to drive traffic. Reward customer actions with an automated loyalty engine. +52% revenue/client, +77% purchase frequency.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer commitment and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer loyalty management
- DIGITAL MARKETING STRATEGIES AND TOOLS - Mobile marketing / mobile applications
- DIGITAL MARKETING STRATEGIES AND TOOLS - Personalization
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Digital wallet
Description comete.ai automates, digitizes, and operates your business processes using AI and technology.
Consulting, tech, and customer operations to boost efficiency, scalability, and impact.
Our solutions combine AI, self-care, and augmented agents to transform the customer experience and enhance your teams’ productivity.
Consulting, tech, and customer operations to boost efficiency, scalability, and impact.
Our solutions combine AI, self-care, and augmented agents to transform the customer experience and enhance your teams’ productivity.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer autonomy through self-care
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer commitment and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Employee support tools
Description CyberCité is the expert agency in Search & Digital Marketing.
For over 25 years, we have been empowering brands to grow by designing and executing high-impact audience acquisition strategies. The agency is structured around 6 areas of expertises: SEO, SEA/Media/Social Ads, Content Marketing, Data Analytics, Global Search, R&D (AI & Innovation Lab)
For over 25 years, we have been empowering brands to grow by designing and executing high-impact audience acquisition strategies. The agency is structured around 6 areas of expertises: SEO, SEA/Media/Social Ads, Content Marketing, Data Analytics, Global Search, R&D (AI & Innovation Lab)
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Media Activation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Analytics and performance measurement
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content Marketing & Social Selling
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEO/SEM
Description DAC France, a subsidiary of the international DAC Group (North America, Europe, India), supports its clients with digital strategy, marketing, and communication (SEO, SEA, social media, presence and review management), as well as with challenges related to AI, machine learning, deep learning, and natural language processing (NLP).
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Analytics and performance measurement
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEO/SEM
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Paid
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Drive/Web to store
- DATA COLLECTION AND ANALYSIS - Predictive analysis
Description Dartagnan is part of the JustRelate Group - a software and services company with a deep understanding of marketing, sales and service in medium-sized and large companies.
Dartagnan is a SAAS solution designed for your Marketing and CRM teams to independently create innovative email campaigns, used by over 1500 users in more than 30 countries.
Dartagnan is a SAAS solution designed for your Marketing and CRM teams to independently create innovative email campaigns, used by over 1500 users in more than 30 countries.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Mobile and cloud-based CRM solutions
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM/Social CRM solutions/Omnichannel management platform
- DIGITAL MARKETING STRATEGIES AND TOOLS - E-Mail Builder
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - E-Commerce platform
Description datashake is a digital acceleration agency helping brands structure and scale their acquisition with a multi-channel approach combining SEA/SMA, SEO, CRM, creative strategy and data. We bring sharp expertise, agile management and a strong performance-driven culture.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Media Activation
- DIGITAL MARKETING STRATEGIES AND TOOLS - E-advertising, PPC strategy and Retargeting
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEO/SEM
Description Dialog Insight is a marketing platform that centralizes and activates your customer data to deliver hyper-personalized communications. With advanced segmentation, powerful automation and a flexible interface, you can run high-performing campaigns—without complex integrations.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer commitment and loyalty
- DIGITAL MARKETING STRATEGIES AND TOOLS - DMP/CDP
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multi-channel relationship marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Personalization
Description From consulting to the delivery of B2C & B2B digital and eCommerce experiences.
For over 20 years, Dn'D has been supporting B2B and B2C companies in a wide range of sectors (retail, luxury goods, industry, consumer goods, etc.) in the consulting and delivery of their IT and digital projects.
For over 20 years, Dn'D has been supporting B2B and B2C companies in a wide range of sectors (retail, luxury goods, industry, consumer goods, etc.) in the consulting and delivery of their IT and digital projects.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - UX/User Experience
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Interface design (UI)
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Website / e-shop development
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - E-Commerce platform
Description Since 2009, Dydu has been offering an intuitive no-code platform for professionals to design intelligent conversational agents in complete autonomy: chatbots, voicebots, callbots.
Our solutions are based on natural language understanding, artificial intelligence and generative AI to lighten the daily workload of support teams while improving user
Our solutions are based on natural language understanding, artificial intelligence and generative AI to lighten the daily workload of support teams while improving user
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact center software
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Employee support tools
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
Description As a French SaaS software vendor, easiware helps over 500 brands with the management and customization of their Customer Experience. By leveraging artificial intelligence, easiware empowers brands to centralize customer request processing, enhance customer knowledge, and monitor satisfaction more effectively.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact center software
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM/Social CRM solutions/Omnichannel management platform
Description Feedier is the AI platform for Customer Experience professionals. Our platform frees CX teams from time-consuming tasks such as manual analysis of verbatim feedback, the creation of action plans and reports, in order to enhance their efficiency and maximize their impact.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer voice collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer intelligence
- DATA COLLECTION AND ANALYSIS - Automated data collection
- DATA COLLECTION AND ANALYSIS - Data privacy and RGPD
Description FeedMax – The French AI that boosts your e-commerce profitability 🚀
Want +10% to +100% ROAS with zero risk?
Increase your sales and profit margins with an innovative AI solution that optimizes and enriches your product feeds in your PMax and Shopping campaigns.
Risk-free trial. Performance-based pricing.
Want +10% to +100% ROAS with zero risk?
Increase your sales and profit margins with an innovative AI solution that optimizes and enriches your product feeds in your PMax and Shopping campaigns.
Risk-free trial. Performance-based pricing.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEO/SEM
- DIGITAL MARKETING STRATEGIES AND TOOLS - Artificial intelligence solutions
- DATA COLLECTION AND ANALYSIS - Predictive analysis
Description Your reference in customer relationship outsourcing. 750 customers worldwide, 45 countries, 11 sites in France. Our CX solutions and services : A range of high-quality services covering every stage of your customer journey (customer service, business optimization, sales & loyalty). Customer relationship solutions designed for operational teams
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Corporate Social Responsibility (CSR)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Interactive Voice Response (IVR) and Computer Telephony Coupling
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer assistance technologies (chatbots, callbots, messaginbots and virtual assistants)
Description Freshworks (NASDAQ: FRSH) builds uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions (CX and ITSM) are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Knowledge bases
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer/data knowledge
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer intelligence
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer assistance technologies (chatbots, callbots, messaginbots and virtual assistants)
Description hipto revolutionises customer acquisition by connecting brands with highly engaged and intent-driven prospects. With a data-driven approach fully compliant with GDPR, hipto generates highly qualified leads, optimising conversion rates and enhancing marketing performance for businesses.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - UX/User Experience
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content Marketing & Social Selling
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multi-channel relationship marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Personalization
Description INIT is a Marketing research company, expert in customer relations studies (customer satisfaction survey, customer journey studies, etc.) and in customer experience optimization (CX advice and support, development of customer culture). Created in 1995, INIT is the 1st French specialist recognized in this field.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data collection and processing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Quantitative and qualitative customer research
- DATA COLLECTION AND ANALYSIS - Customer feedback and surveys
Description INO CX meets all your internal and external communication needs. It inherently comprises 3 parts: omnichannel contact center software, collaborative tools, and business telephony. 100% cloud-based with AI functionalities, open, and flexible, INO CX seamlessly integrates through APIs and connectors (Salesforce, Chrome...).
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer voice collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact center software
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Telecom and Voice over Internet Protocol (VoIP) operator
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Interactive Voice Response (IVR) and Computer Telephony Coupling
Description #1 AI-native Omnichannel Experience and Customer Engagement Platform
Insider connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform with the fastest time to value.
Insider connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform with the fastest time to value.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Conversion
- DIGITAL MARKETING STRATEGIES AND TOOLS - DMP/CDP
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Personalization
- DIGITAL MARKETING STRATEGIES AND TOOLS - Artificial intelligence solutions
Description At Intelcia, our mission is to create lasting value for our clients by driving sustainable growth. As a global outsourcing leader, we combine global expertise, AI & technology, and deep cultural immersion. We deliver agile, cost-effective solutions that enhance customer experiences, optimize IT operations, and fuel business success.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer assistance technologies (chatbots, callbots, messaginbots and virtual assistants)
Description Mobile messaging expert
- High-performance SMS marketing (drive to store, landing-page...)
- RCS: innovative and interactive campaigns
- B2C databases (+34M GDPR-compliant profiles)
- Voice message service
Also: API, ISO 27001 certification, expert support...
Let’s meet to talk Push, targeting, performance, and real results.
- High-performance SMS marketing (drive to store, landing-page...)
- RCS: innovative and interactive campaigns
- B2C databases (+34M GDPR-compliant profiles)
- Voice message service
Also: API, ISO 27001 certification, expert support...
Let’s meet to talk Push, targeting, performance, and real results.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Databases
- DIGITAL MARKETING STRATEGIES AND TOOLS - SMS/MMS Routing Platform
Description Iteractii Group, a French expert in digital marketing and client relations, supports companies across various sectors—e-commerce, healthcare, etc.—throughout the entire journey of clients, prescribers and users. Its omnichannel approach and tailored solutions optimize commercial performance, customer insight and user experience.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEO/SEM
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Paid
Description JVWEB has 21 years of expertise in acquisition strategy for over 600 clients.
We are 95 experts from 5 nationalities and 7 developers who support you in France and internationally.
Our Professions: SEA, SEO, Netlinking, Social Ads, Display, Amazon + 1 Data and Innovation division with over 62 tools and 40 AI Algorithms.
We are 95 experts from 5 nationalities and 7 developers who support you in France and internationally.
Our Professions: SEA, SEO, Netlinking, Social Ads, Display, Amazon + 1 Data and Innovation division with over 62 tools and 40 AI Algorithms.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Retail Media
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEO/SEM
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Paid
Description As the French leader in Digital Asset Management (DAM), Keepeek offers a collaborative platform for marketing and communication teams to organize, manage and distribute their multimedia content.
The Keepeek DAM allows to manage the entire content chain, from the design phase to the automated distribution.
The Keepeek DAM allows to manage the entire content chain, from the design phase to the automated distribution.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customized content
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Employee support tools
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content Marketing & Social Selling
- DIGITAL MARKETING STRATEGIES AND TOOLS - Collaborative marketing platform for networks animation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content marketing strategies
Description Leader in contact center solutions in France with over 400 equipped centers, kiamo combines performance and efficiency to elevate customer relationships to a level of excellence across the channels.
Kiamo offres the freedom to choose:
- Service access (purchase/subscription/hybrid)
- Hosting (private cloud/on-premises/hybdrid)
Kiamo offres the freedom to choose:
- Service access (purchase/subscription/hybrid)
- Hosting (private cloud/on-premises/hybdrid)
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Ergonomics of workstations
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact center software
Description Miracle Agency is an SEO agency supporting marketing and SEO teams to improve their visibility and performance on Google and LLMs.
Thanks to a tailor-made approach combining content production and strategic consulting, we integrate into your processes to save you time, increase your traffic, and maximize your ROI.
Thanks to a tailor-made approach combining content production and strategic consulting, we integrate into your processes to save you time, increase your traffic, and maximize your ROI.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEO/SEM
Description We design, build and deliver next-generation end-to-end CX solutions for the most respected digital-native and vertical leading brands. We innovate to enhance customer experience throughout the customer journey and across all channels. We provide innovative and flexible CX solutions through our expertise which contributes to operational excellence.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer/data knowledge
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer journey modeling
Description The leading AI-driven knowledge management platform trusted by 150+ customer service teams to deliver the right knowledge at the right time and place. Unlock seamless customer experiences thanks to our powerful all-in-one suite: intelligent knowledge base, dynamic FAQ, and learning management system.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer autonomy through self-care
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Knowledge bases
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer intelligence
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
Description MV Group, a data marketing & digital group. We help SMEs and mid-sized companies boost their performance and growth by adopting a ROI-driven and data-centric approach to digital. Our mission? Making Data and Digital the key to your business performance.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer journey modeling
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Media Activation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multi-channel relationship marketing
Description NGBS is a Moroccan company specialized in engineering and digital services.
We offer Nearshore centres of expertise in Customer Engagement (contact centers, L1/L2 support), Data (Big Data, data management and visualization), and Infrastructure & Cloud (systems, cloud, DevOps), to build high-quality business and technological solutions.
We offer Nearshore centres of expertise in Customer Engagement (contact centers, L1/L2 support), Data (Big Data, data management and visualization), and Infrastructure & Cloud (systems, cloud, DevOps), to build high-quality business and technological solutions.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- DATA COLLECTION AND ANALYSIS - Big Data and data management
- DATA COLLECTION AND ANALYSIS - Data visualization
Description CRM Orchestration AI for real-time one-to-one marketing.
Omnichannel, predictive, universal.
Give meaning to your campaigns to maintain customer engagement and loyalty.
Reduce pressure while optimizing your tools and operations.
Expand your customer base and intelligence.
Embrace a carbon-less CRM.
Omnichannel, predictive, universal.
Give meaning to your campaigns to maintain customer engagement and loyalty.
Reduce pressure while optimizing your tools and operations.
Expand your customer base and intelligence.
Embrace a carbon-less CRM.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer intelligence
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM/Social CRM solutions/Omnichannel management platform
- DIGITAL MARKETING STRATEGIES AND TOOLS - Responsible digital marketing / Responsible digital communication / Eco-responsible targeting
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multi-channel relationship marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Personalization
Description Odigo, a European leader in Contact Center as a Service (CCaaS) solutions, supports businesses and public institutions in transforming their customer relations. Our omnichannel solution, powered by AI and easily integrable with CRMs, ensures a seamless and efficient experience between brands and their customers
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact center software
Description At Onepilot, we’re redefining Customer Care outsourcing with the perfect mix of humain, tech integration, and AI.
We help 250+ companies such as Decathlon, SNCF, Cooltra, Alan, and Qonto deliver outstanding Customer Experience. We provide the right support across all agent locations, languages, time slots, and channels.
We help 250+ companies such as Decathlon, SNCF, Cooltra, Alan, and Qonto deliver outstanding Customer Experience. We provide the right support across all agent locations, languages, time slots, and channels.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Knowledge bases
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer assistance technologies (chatbots, callbots, messaginbots and virtual assistants)
Description OneTrust’s mission is to enable the responsible use of data and AI. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third-party, and AI risk, and activates the responsible use of data.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Data security and compliance
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM/Social CRM solutions/Omnichannel management platform
- DIGITAL MARKETING STRATEGIES AND TOOLS - DMP/CDP
- DATA COLLECTION AND ANALYSIS - Automated data collection
- DATA COLLECTION AND ANALYSIS - Data privacy and RGPD
Description It all starts with a conversation !
Just like the 5,200 companies that have adopted us, engage your customers sustainably by combining conversational media, artificial intelligence and our powerful digital solutions. RCS, AI Voice Agents, Videobot and digitization of customer journeys What are you waiting for to get started?
Just like the 5,200 companies that have adopted us, engage your customers sustainably by combining conversational media, artificial intelligence and our powerful digital solutions. RCS, AI Voice Agents, Videobot and digitization of customer journeys What are you waiting for to get started?
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer journey modeling
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
- DIGITAL MARKETING STRATEGIES AND TOOLS - Responsible digital marketing / Responsible digital communication / Eco-responsible targeting
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multi-channel relationship marketing
Description For over 20 years, Outsourcia has been supporting companies in France, Morocco, Tunisia and Madagascar. A specialist in customer relations and outsourcing, the Group relies on innovation (OutsourcIA Lab) and people to create links and generate value.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data collection and processing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multilingual solutions
Description Ringover is a cloud communication solution combining phone, video, SMS, and collaboration tools. Designed for sales and support teams, it boosts productivity and customer experience through CRM integrations and AI-powered features.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Telecom and Voice over Internet Protocol (VoIP) operator
- DATA COLLECTION AND ANALYSIS - Speech to text
Description French SaaS solution for centralizing and analyzing all your customer feedback (surveys, opinions, conversations). Thanks to our AI and semantic analysis, turn every piece of feedback into a lever for action to improve your customers' experience. Give meaning to your data and deliver exceptional CX.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer voice collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - E-Reputation
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- DATA COLLECTION AND ANALYSIS - Customer feedback and surveys
Description The 2nd largest operator in France, SFR Business has more than 25 years' experience in the customer relations market, with more than 800 customers placing their trust in the company. SFR Business, a Cisco Gold Provider in collaboration and customer relations, also brings its expertise in connectivity, cybersecurity, cloud and network.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer autonomy through self-care
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- DIGITAL MARKETING STRATEGIES AND TOOLS - SMS/MMS Routing Platform
Description Skeepers is the European leader in shopper engagement solutions.
We provide a fully integrated one-stop-shop UGC suite for brands to
bond with consumers, amplify reach, boost engagement, drive sales
and customer retention. More than 8,000 clients across the globe
use our AI-based solutions.
We provide a fully integrated one-stop-shop UGC suite for brands to
bond with consumers, amplify reach, boost engagement, drive sales
and customer retention. More than 8,000 clients across the globe
use our AI-based solutions.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer voice collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - E-Reputation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Influence marketing
- DATA COLLECTION AND ANALYSIS - Customer feedback and surveys
Description Smart Tribune is the knowledge management platform designed to centralize, structure and distribute reliable, secure business knowledge across all channels: help center, knowledge base, AI chatbot and advisor co-pilot. A unified solution, powered by trusted AI, with expert support every step of the way.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer autonomy through self-care
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Knowledge bases
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Employee support tools
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer assistance technologies (chatbots, callbots, messaginbots and virtual assistants)
Description With over 27 years of expertise and 605 positions across 3 sites, TCC is a recognized pioneer in the field of outsourcing and customer service.
TCC is structured around 4 core divisions: Customer Service, Medical Care, Business Dev & Digital solutions. Committed to social responsibility, TCC is ISO 9001, ISO 18295-1 certified, and GDPR compliant.
TCC is structured around 4 core divisions: Customer Service, Medical Care, Business Dev & Digital solutions. Committed to social responsibility, TCC is ISO 9001, ISO 18295-1 certified, and GDPR compliant.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multi-channel relationship marketing
Description Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalised relationships with their customers. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey. For more information about Twilio (NYSE: TWLO), visit: www.twilio.com.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data collection and processing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - UX/User Experience
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multi-channel relationship marketing
- DATA COLLECTION AND ANALYSIS - Predictive analysis
Description Vocalcom is a CCaaS software provider and a leader in AI- and CRM-driven omnichannel customer engagement solutions. With 30 years of expertise in managing inbound and outbound contacts, Vocalcom enables the world’s leading brands and outsourcing companies to deliver seamless customer journeys across customer service, sales, and telemarketing.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact center software
- DATA COLLECTION AND ANALYSIS - Speech to text
Description We+ is a consulting firm specialized in digital transformation. We support our clients in the development, redesign, and maintenance of their e-commerce platforms (Prestashop, Shopify, Magento…) and business applications, with strong expertise in CMS, payment systems, and application maintenance.
Activities
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Mobile commerce and applications
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Website / e-shop development
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - E-Payment
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - PIM (Product Information Management) / DAM (Digital Asset Management)
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - E-Commerce platform
Description Wizaly is the leading customer journey analytics solution specialized in attribution. By leveraging AI and MMM, it objectively measures the contribution of each touchpoint to optimize marketing decisions and boost advertisers' business performance.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Analytics and performance measurement
- DIGITAL MARKETING STRATEGIES AND TOOLS - Conversion
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing attribution solution
- DIGITAL MARKETING STRATEGIES AND TOOLS - Artificial intelligence solutions
Description With CX Suite, Worldline is transforming Customer Relations by combining omnichannel, personalization and artificial intelligence. Our solution helps you create fluid and engaging interactions across all channels. CX Suite boosts your performance and transforms every exchange into an exceptional customer experience.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact center software
Description Our AI agent platform automates customer support across all written channels, 24/7 and in multiple languages.
The result: up to 70% of tickets handled automatically, lower support costs, and significantly improved customer satisfaction.
Every response remains personalized, even at scale.
The result: up to 70% of tickets handled automatically, lower support costs, and significantly improved customer satisfaction.
Every response remains personalized, even at scale.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer commitment and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer assistance technologies (chatbots, callbots, messaginbots and virtual assistants)
Description Zendesk helps businesses deliver faster, smarter, and more personal customer and employee experiences. Our platform is purpose-built for service – combining AI agents, automation, and human insight to make every interaction seamless. We design our technology to enhance service, making it more intuitive, responsive, and effective.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Knowledge bases
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer journey modeling
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM/Social CRM solutions/Omnichannel management platform
Description As a leading SaaS provider, Zoho offers a suite of 55 powerful applications to transform your business. For over 25 years, we've been meeting all your business needs: sales, marketing, customer support, automation, collaboration, HR, finance and productivity - with Zoho CRM as the gold standard for customer management.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Mobile and cloud-based CRM solutions
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM/Social CRM solutions/Omnichannel management platform
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer assistance technologies (chatbots, callbots, messaginbots and virtual assistants)