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Exhibitors 2024
Description ABL Outsourcing is an outsourcing center based in Madagascar, the first about to obtain ISO 27001 - cybersecurity certification.
Our strength: Our ability to support all types of clients with tailor-made solutions.
ABL Outsourcing also involves partnerships with platforms specializing in AI.
Our strength: Our ability to support all types of clients with tailor-made solutions.
ABL Outsourcing also involves partnerships with platforms specializing in AI.
Activities
- Customer Experience - Contact centers/Customer relationship outsourcing
- Customer Experience - Customer loyalty management
- Customer Experience - Customer touch point management
- Customer Experience - CRM Solutions / SOCIAL CRM / Omnichannel management platform
- E-Commerce - E-Catalogs
Description AdPremier is a cross-functional webmarketing agency that supports its customers through natural/paid search engine optimisation and social selling.
It is also a Qualiopi-certified training organisation (100% training funding from OPCOs).
Google Partner Premier
Top 2 Digital Champion
Facebook Blue Print
Semrush certified
It is also a Qualiopi-certified training organisation (100% training funding from OPCOs).
Google Partner Premier
Top 2 Digital Champion
Facebook Blue Print
Semrush certified
Activities
- Digital Marketing - Acquisition
- Digital Marketing - Analytics / audience measurement
- Digital Marketing - Online advertising / retargeting
- Digital Marketing - SEM/SEO
- Digital Marketing - Social marketing / Social Selling
Description As an expert in local marketing, adcleek supports network brands in their local/multi-local communication strategy. Our strengths: media, geomarketing, customed platform, support and advice. INNOVATION, PERFORMANCE, EFFICIENCY, SUPPORT
Activities
- Digital Marketing - Media Activation
- Digital Marketing - Online advertising / retargeting
- Digital Marketing - Geomarketing / geolocation
- Digital Marketing - Platform to automate the local marketing of the networks
- Digital Marketing - Programmatic
Description Since 2010, the adforall group has supported companies of all sizes and all sectors in their digital strategy and implementation. Whether you are looking to acquire leads, increase your e-commerce sales, develop your notoriety or improve your visitors' experience on your site, you can count on a committed team.
Activities
- Digital Marketing - Acquisition
- Digital Marketing - Conversion
- Digital Marketing - Online advertising / retargeting
- Digital Marketing - SEM/SEO
Description ADM Value, a subsidiary of the Tessi group and an expert in Customer Relations for over 20 years, offers a portfolio of solutions ranging from back-office to front-office, including consulting and innovation.
With its 18 production sites, ADM Value is present in 8 countries to manage the entire customer journey.
With its 18 production sites, ADM Value is present in 8 countries to manage the entire customer journey.
Activities
- Customer Experience - Contact centers/Customer relationship outsourcing
- Customer Experience - Customer relations consulting
Description Advancia Téléservices is a Customer Relations Center that has been developing high value-added outsourcing activities since 2010, and is one of the largest independent centers in Tunisia. Our contact center places excellence in customer relations and security of services and data at the center of its objectives.
Activities
- Customer Experience - Contact centers/Customer relationship outsourcing
- Customer Experience - Customer loyalty management
- Customer Experience - Customer touch point management
Description Adyen is a unique payment services platform offering a unified, international and omnichannel solution that connects directly to over 250 payment methods.
It is aimed at all types of e-merchant, from promising young start-ups to major international companies in all sectors.
It is aimed at all types of e-merchant, from promising young start-ups to major international companies in all sectors.
Activities
- E-Commerce - M-Payment
- E-Commerce - Contactless payment
- E-Commerce - Secure payment
Description agendize, the French online appointment scheduling and engagement solution that meets the needs of the most demanding businesses for improving the customer experience.
Agendize enables you to improve the customer experience by creating 100% customisable customer journeys.
Be available 24/7, populate your integrated CRM, build customer loyalty.
Agendize enables you to improve the customer experience by creating 100% customisable customer journeys.
Be available 24/7, populate your integrated CRM, build customer loyalty.
Activities
- Customer Experience - Customer knowledge / Data
- Customer Experience - Customer relations consulting
- Customer Experience - Customer touch point management
- Customer Experience - Online appointment booking
Description Akeneo is the product experience (PX) company and global leader in Product Information Management (PIM); creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere.
Activities
- Digital Marketing - Content marketing / Brand Content
- E-Commerce - E-Catalogs
- E-Commerce - E-Merchandising
- E-Commerce - Marketplaces
- E-Commerce - E-Commerce platform
Description Anywhere365 Omnichannel Cloud Contact Centre Solutions for Microsoft Teams, and CX and CRM agnostic "Agent-Assist" Generative AI (SalesForce, Siebel, RingCentral, Google...) offers advanced functionalities and AI to improve the productivity, efficiency and well-being of customer service agents, as a complement to the customer experience!
Activities
- Customer Experience - Contact centers/Customer relationship outsourcing
- Customer Experience - Contact Center Software
- Customer Experience - CRM Solutions / SOCIAL CRM / Omnichannel management platform
- Customer Experience - Solutions using artificial intelligence
- Customer Experience - SVI / CTI
Description Subsidiary of Armatis, abC is a unique approach that combines customer relationship consulting and software publishing, created from over 25 years of successful experiences in the customer experience BPO market.
abC is the publisher of https://www.socle-experienceclient.fr/, an omnichannel orchestration solution for customer interactions.
abC is the publisher of https://www.socle-experienceclient.fr/, an omnichannel orchestration solution for customer interactions.
Activities
- Customer Experience - Customer relations consulting
- Customer Experience - Customer touch point management
- Customer Experience - Contact Center Software
- Customer Experience - Self care tools
- Customer Experience - CRM Solutions / SOCIAL CRM / Omnichannel management platform
Description Avanci is a Consulting, Data & Marketing agency exploiting the full potential of data and AI to accelerate your business and customer value through awareness, acquisition and loyalty: Data Quality, Customer Knowledge, Audience Creation, Animation, Customer Journey and Experience.
Activities
- Digital Marketing - Acquisition
- Digital Marketing - DMP/CDP
- Digital Marketing - Marketing Automation
- Customer Experience - Customer knowledge / Data
- Customer Experience - Customer relations consulting
Description Avent Media puts data and creative at the heart of its thinking to implement digital activations that meet objectives in terms of brand awareness, traffic, drive to store/omnicanality, data acquisition and CRM database animation. We create customized emailing, programmatic and social media campaigns to generate ROI.
Activities
- Digital Marketing - Acquisition
- Digital Marketing - Performance marketing
- Digital Marketing - Programmatic
- Digital Marketing - Social Paid
- Customer Experience - Customer loyalty management
Description At Axialys, we believe that voice communication via telephone is the primary channel for conveying emotions in customer relations. We offer customer service centers a cloud telephony solution that integrates with our clients' business tools, enhanced with a generative AI offering.
Activities
- Customer Experience - Analysis of customer verbatims / Conversation analysis
- Customer Experience - Contact Center Software
- Customer Experience - Telecom and VOIP operators
- Customer Experience - Solutions using artificial intelligence
- Customer Experience - SVI / CTI
Description For over 20 years, the be ys group has been securing the digital transformation of businesses. With 6 production sites across 4 countries (Morocco, Madagascar, Romania, France) and 2,000 multilingual employees (over 20 languages), be ys provides innovative solutions in customer relationship management, back-office, digital, and IT.
Activities
- Customer Experience - Contact centers/Customer relationship outsourcing
- Customer Experience - Collection and processing of customer data
- Customer Experience - Customer relations consulting
- Customer Experience - Customer loyalty management
- E-Commerce - Digital wallet
Description Biggie is a new hybrid agency of marketing strategy and activation. Biggie is the result of the merger of digital activations expert Gamned!, media buying consultancy Repeat and media agency & marketing consultancy 3qtz. Under the slogan "Partners in growth", Biggie aims to be a partner for brands growth.
Activities
- Digital Marketing - Media Activation
- Digital Marketing - Performance marketing
- Digital Marketing - Programmatic
- Digital Marketing - Retail Media
- Digital Marketing - SEM/SEO
Description Bizon stands as the sole Amazon agency within the Publicis group. Leading the pack in Europe, Bizon seamlessly blends cutting-edge tech with an elite team. At Bizon, there's only one speed: Business ON.
Our mission at Bizon: Fuelling brand acceleration on Amazon. As European leaders, our aim is to transform you into a top player.
Our mission at Bizon: Fuelling brand acceleration on Amazon. As European leaders, our aim is to transform you into a top player.
Activities
- Digital Marketing - Retail Media
- Digital Marketing - Sales Enablement Platform
- E-Commerce - E-Catalogs
- E-Commerce - E-Merchandising
Description Brevo makes it easy to build meaningful customer relationships at scale.
Unify data, automate campaigns, triggered messages, and loyalty programs via Email, SMS, WhatsApp, Push, Wallet, and more.
Join 500,000+ businesses in delivering exceptional experiences, cutting costs, and boosting sales with our intuitive, all-in-one solution.
Unify data, automate campaigns, triggered messages, and loyalty programs via Email, SMS, WhatsApp, Push, Wallet, and more.
Join 500,000+ businesses in delivering exceptional experiences, cutting costs, and boosting sales with our intuitive, all-in-one solution.
Activities
- Digital Marketing - DMP/CDP
- Digital Marketing - Email marketing
- Digital Marketing - Marketing Automation
- Digital Marketing - Multi-channel relationship marketing
- E-Commerce - Digital wallet
Description Buybox is a SaaS solution provider that allows brands to manage from A-Z their gift card program. Our approach is always customer-centric, in order to deliver the best technical solutions to effectively meet the actual needs of our clients. Based in Toulouse and Madrid, Buybox collaborates with more than 400 leading brands
Activities
- Digital Marketing - Acquisition
- E-Commerce - Digital wallet
- E-Commerce - E-Payment
- E-Commerce - M-Payment
Description Capency's Data Quality Management modules offer real-time or continuous customer data management. Optimize the data collection experience, guarantee data reliability, improve marketing & CRM actions and manage their performance thanks to the most comprehensive single platform on the market.
Activities
- Digital Marketing - UX / User experience
- Customer Experience - Analysis of customer data
- Customer Experience - Collection and processing of customer data
- Customer Experience - Customer knowledge / Data
- E-Commerce - Digital wallet
Description Call of success is THE Call Centers Marketplace.
We help companies outsource their Customer and Sales relations with the best contact centres by establishing their outsourcing strategy, identifying the relevant experts that suit their needs and supporting them in implementing their project.
We help companies outsource their Customer and Sales relations with the best contact centres by establishing their outsourcing strategy, identifying the relevant experts that suit their needs and supporting them in implementing their project.
Activities
- Customer Experience - Contact centers/Customer relationship outsourcing
- Customer Experience - Customer relations consulting
- Customer Experience - Customer relationship monitoring
- Customer Experience - Voice of the customer monitoring
- Customer Experience - Training
Description Cohort is a Smart Loyalty Platform that enhances traditional loyalty solutions with relational and personalized experiences. Its team is developing an innovative platform with the ambition of turning loyalty back into a growth driver through individualization. Boost your customer engagement and LTV in just a few weeks, without any IT resources.
Activities
- Digital Marketing - Multi-channel relationship marketing
- Digital Marketing - Personalisation
- Customer Experience - Customer knowledge / Data
- Customer Experience - Customer loyalty management
- Customer Experience - CRM Solutions / SOCIAL CRM / Omnichannel management platform
Description With 30 years' experience in Retail, Comarch develops a Customer Engagement platform that enables you to offer your customers engaging experiences, thanks to personalized loyalty programs and optimal sales promotion management. For seamless project management, Comarch integrates and hosts its solutions in its own Data Centers in France and Europe.
Activities
- Digital Marketing - Personalisation
- Customer Experience - Customer loyalty management
Description We’re human-centered and tech-powered. Every day we design, create and manage integrated end-to-end solutions to your customer experience challenges, across 70 countries: whether it's designing seamless brand experiences or deploying secure AI technologies on your operations, our game-changers are there!
Activities
- Customer Experience - Contact centers/Customer relationship outsourcing
- Customer Experience - Customer knowledge / Data
- Customer Experience - Customer relationship monitoring
- Customer Experience - Self care tools
- Customer Experience - Solutions using artificial intelligence
Description Connectif is the Data First marketing automation platform used by over 2000 e-commerce sites. It helps marketers understand and predict customer intent in real-time. With no-code workflows, it enables the creation of hyper-personalized experiences across all channels to retain customers and maximize sales.
Activities
- Digital Marketing - Marketing Automation
- Digital Marketing - Multi-channel relationship marketing
- Customer Experience - Customer knowledge / Data
- Customer Experience - CRM Solutions / SOCIAL CRM / Omnichannel management platform
- E-Commerce - Artificial intelligence for recommendations
Description DAC France is a subsidiary of DAC Group, an international Full Media Agency with over 650 employees operating in North America (Canada, USA), Europe (France, United Kingdom, Germany, Spain) and India. We support our clients in all aspects of communication and digital performance.
Activities
- Digital Marketing - Acquisition
- Digital Marketing - SEM/SEO
- Digital Marketing - Social Paid
- Customer Experience - E-réputation
- E-Commerce - Drive/Web to store
Description As a consulting agency specializing in digital acquisition strategies, we've been helping brands in their challenges of growth and profitability for 20 years.We define and operate ROI communication strategies by piloting SEO, SEA, SMA, E-mailing, SMS, etc. levers thanks to a team of senior.Our CSR approach was awarded by the Gold Label of ECOVADIS.
Activities
- Digital Marketing - Email marketing
- Digital Marketing - Geomarketing / geolocation
- Digital Marketing - Performance marketing
- Digital Marketing - SEM/SEO
- Digital Marketing - Social Paid
Description Discover datacadabra, Customer Knowledge Platform, revolutionizing marketing and CRM with AI. Our user-friendly, intuitive tools enable marketing professionals to maximize the contribution of their data to their marketing strategy. Contact us to find out how customer knowledge can help you boost your ROI.
Activities
- Customer Experience - Analysis of customer data
- Customer Experience - Big data and customer intelligence
- Customer Experience - Customer knowledge / Data
- Customer Experience - Solutions using artificial intelligence
Description Boost the performance of your email campaigns with the power of artificial intelligence. Maximize customer engagement, save time, and improve the revenue of your email campaigns with our machine learning and generative AI technology.
Activities
- Digital Marketing - Email Builder
- Digital Marketing - Email marketing
- Digital Marketing - Responsible digital marketing / Responsible digital communication / Eco-responsible targeting
- Digital Marketing - Personalisation
Description We empower our clients to realize their ambitions through innovative technologies and customized solutions in marketing, e-commerce, commerce, and customer service. We provide specific answers to optimize your revenue, customer experience, and operational efficiency.
Activities
- Customer Experience - Customer loyalty management
- Customer Experience - SSII integrator
- Customer Experience - CRM Solutions / SOCIAL CRM / Omnichannel management platform
- E-Commerce - Drive/Web to store
- E-Commerce - E-Commerce platform
Description We enable organizations worldwide to build brand loyalty and drive sales growth. Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions across all communication channels.
Activities
- Customer Experience - Customer touch point management
- Customer Experience - Contact Center Software
- Customer Experience - Customer relationship monitoring
- Customer Experience - Telecom and VOIP operators
- Customer Experience - Solutions using artificial intelligence
Description Dialog Insight is an all-in-one platform for relationship marketing and the automation of multi-channel marketing campaigns, designed to help companies effectively engage their audiences and develop long-lasting relationships with their customers. With a full range of functionalities, DI also offers a wide range of expertise and services.
Activities
- Digital Marketing - DMP/CDP
- Digital Marketing - Email marketing
- Digital Marketing - Marketing Automation
- Digital Marketing - Personalisation
- Digital Marketing - Platform to automate the local marketing of the networks
Description DialOnce, a French leader in customer relationship optimization, offers AI-based SaaS software to enhance the customer experience. Their platform includes Visual IVR, an Omnichannel Chatbot, and an Augmented Advisor solution. Based in Paris, the company has 50 employees focused on customer satisfaction, innovation, and human-centered values.
Activities
- Customer Experience - Analysis of customer data
- Customer Experience - Self care tools
- Customer Experience - CRM Solutions / SOCIAL CRM / Omnichannel management platform
- Customer Experience - Callbot, Chatbot and Messagingbot solutions
- Customer Experience - Solutions using artificial intelligence
Description Digitaleo's purpose is to simplify communication for brands and networks. We have been developing an all-in-one platform that brings together all the levers of local marketing: presence management, customer reviews, social networks, local advertising, direct marketing, print and store locator. 600 brands have already put their trust in us !
Activities
- Digital Marketing - SMS/MMS routing platforms
- Digital Marketing - Collaborative marketing platform for networks animation
- Digital Marketing - Platform to automate the local marketing of the networks
- Digital Marketing - Social marketing / Social Selling
- Customer Experience - E-réputation
Description ERP-CRM business solutions for companies seeking performance.
Benefit from a 360° view of your operations thanks to the agility of our SaaS software and the support of our experts. Our management software for SMEs and ETIs are specifically designed to allow you to meet all the challenges of digital, today and tomorrow.
Benefit from a 360° view of your operations thanks to the agility of our SaaS software and the support of our experts. Our management software for SMEs and ETIs are specifically designed to allow you to meet all the challenges of digital, today and tomorrow.
Activities
- Digital Marketing - Mobile marketing / mobile applications
- Digital Marketing - Personalisation
- Customer Experience - Customer knowledge / Data
- Customer Experience - Customer touch point management
- Customer Experience - CRM Solutions / SOCIAL CRM / Omnichannel management platform
Description Djiin combines human, robot and AI to improve productivity, quality processing and employee engagement. With its automated customer relationship management platform and its augmented agent solutions, chatbot, mailbot, and callbot, Djiin puts humans at the heart of your customer relationship for greater satisfaction and lower costs.
Activities
- Customer Experience - Robotic Process Automation Software
- Customer Experience - Modeling the customer journey
- Customer Experience - Employee support tools
- Customer Experience - Callbot, Chatbot and Messagingbot solutions
- Customer Experience - Solutions using artificial intelligence
Description Since 2009, Dydu offers an easy-to-use no-code platform for professionals to create, in full autonomy, intelligent conversational agents: chatbot, voicebot, callbot.
Our solutions leverage natural language understanding, artificial intelligence, and Generative AI
Our solutions leverage natural language understanding, artificial intelligence, and Generative AI
Activities
- Customer Experience - Callbot, Chatbot and Messagingbot solutions
Description For 17 years, ERDIL has been developing automatic analysis solutions for the voice of the customer. Our solutions allow us to exploit all the richness of customer complaints, answers to open questions in satisfaction surveys, contact forms, customer opinions on forums, social networks.
Activities
- Customer Experience - Analysis of customer data
- Customer Experience - Analysis of customer verbatims / Conversation analysis
- Customer Experience - Big data and customer intelligence
- Customer Experience - Voice of the customer monitoring
- Customer Experience - Solutions using artificial intelligence
Description Ewane, owner of business parks in Morocco such as Casanearshore or Technopolis helps investors who are looking to outsource part of their activity in Morocco :
-linking them with service provider
- helping them open a delivery center
Our clients : Oracle, SAP, Orange BS, Foundever, Majorel, IBM, etc...
-linking them with service provider
- helping them open a delivery center
Our clients : Oracle, SAP, Orange BS, Foundever, Majorel, IBM, etc...
Activities
- Customer Experience - Analysis of customer data
- Customer Experience - Big data and customer intelligence
- Customer Experience - Contact centers/Customer relationship outsourcing
- Customer Experience - Customer loyalty management
- Customer Experience - Customer relationship monitoring
Description Exceliam, Contact Center, offers innovative and customized solutions across all communication channels. The quality and security of our services and data are at the core of our activities."
Activities
- Customer Experience - Contact centers/Customer relationship outsourcing
- Customer Experience - Customer relations consulting
- Customer Experience - Listening to customers
- Customer Experience - Customer loyalty management
- Customer Experience - Customer touch point management
Description Facelift is the leading platform providing all the essential functionalities to orchestrate efficiently your digital communication strategy.
It’s the Social Media Marketing entity of the German groupe DuMont-UNITED, which gathers multiple leading European MarTech companies, 2800 clients and more than 500 employees worldwide.
It’s the Social Media Marketing entity of the German groupe DuMont-UNITED, which gathers multiple leading European MarTech companies, 2800 clients and more than 500 employees worldwide.
Activities
- Digital Marketing - Analytics Social Media
- Digital Marketing - Community Management
- Digital Marketing - Content marketing / Brand Content
- Digital Marketing - Social Media / Social Network Management
- Customer Experience - E-réputation
Description Feedier helps CX teams by facilitating analysis and accelerating reporting, improving customer satisfaction and revenues. The platform centralizes feedback, breaks down data silos and uses AI to identify irritants, delivering real-time, actionable and profitable insights with a competitive edge.
Activities
- Customer Experience - Analysis of customer data
- Customer Experience - Analysis of customer verbatims / Conversation analysis
- Customer Experience - Big data and customer intelligence
- Customer Experience - Collecting the voice of the customer
- Customer Experience - Solutions using artificial intelligence
Description AI Solution Designed to Boost Your Google Shopping Campaigns!
This technology enhances your sales by enriching your feed and predicting the future performance of your products. It complements your SEA agencies and strategy.
Our compensation is exclusively results-based.
+47.4% average increase in ROAS!
This technology enhances your sales by enriching your feed and predicting the future performance of your products. It complements your SEA agencies and strategy.
Our compensation is exclusively results-based.
+47.4% average increase in ROAS!
Activities
- Digital Marketing - Acquisition
- Digital Marketing - Performance marketing
- Digital Marketing - SEM/SEO
- Customer Experience - Solutions using artificial intelligence
- E-Commerce - Search engines
Description Your reference in customer relationship outsourcing.
Improve your customer experience, increase your NPS and reduce your costs with Foundever (ex Sitel Group).
We support you in your multilingual customer service outsourcing challenges: onshore, nearshore, offshore.
Improve your customer experience, increase your NPS and reduce your costs with Foundever (ex Sitel Group).
We support you in your multilingual customer service outsourcing challenges: onshore, nearshore, offshore.
Activities
- Customer Experience - Contact centers/Customer relationship outsourcing
- Customer Experience - Collecting the voice of the customer
- Customer Experience - Customer relations consulting
- Customer Experience - Callbot, Chatbot and Messagingbot solutions
- Customer Experience - Solutions using artificial intelligence
Description Genesys, a global editor of AI-based customer experience solutions (omnichannel contact center, IVR, digital self-care and voice, customer journey analytics, social media management, WEM and IA Generative co-pilot) daily improve loyalty and business results by creating personalized and automated journeys.
Activities
- Customer Experience - Contact centers/Customer relationship outsourcing
- Customer Experience - Customer touch point management
- Customer Experience - Contact Center Software
- Customer Experience - Self care tools
- Customer Experience - Callbot, Chatbot and Messagingbot solutions
Description Glanceable is your first AI-partner for customer experience. Aggregate all consumer feedback and customer calls on one platform and elevate the customer experience with our proprietary AI, which analyses customer feedback across all your channels and helps you implement actions with clarity. Focus on what matters with Glanceable.
Activities
- Customer Experience - Analysis of customer verbatims / Conversation analysis
- Customer Experience - Customer knowledge / Data
- Customer Experience - Listening to customers
- Customer Experience - Voice of the customer monitoring
- Customer Experience - Solutions using artificial intelligence
Description Goodays is the most comprehensive customer experience solution on the market, incorporating generative AI into its platform. Founded in 2012, it reinvents commerce by facilitating interactions between businesses and customers. Goodays transforms feedback into opportunities, enhancing the in-store experience and the daily lives of teams.
Activities
- Customer Experience - Analysis of customer verbatims / Conversation analysis
- Customer Experience - Collecting the voice of the customer
- Customer Experience - Collection and processing of customer data
- Customer Experience - Listening to customers
- Customer Experience - Customer touch point management
Description Helee allows you to meet your acquisition and turnover challenges and increase your customer knowledge.
Via its platform, Helee allows you to interact with more than 30M BtoC profiles and 3M BtoB profiles
Helee also has a conversational agent to increase your interactions with your prospects or customers.
Via its platform, Helee allows you to interact with more than 30M BtoC profiles and 3M BtoB profiles
Helee also has a conversational agent to increase your interactions with your prospects or customers.
Activities
- Digital Marketing - Acquisition
- Digital Marketing - Databases
- Customer Experience - Customer knowledge / Data
- Customer Experience - Callbot, Chatbot and Messagingbot solutions
Description Hubicus helps companies improve the quality of their customer relations through :
- its innovative AI-enhanced quality monitoring solution
- its expert support offer (audit, mystery customer tests, etc.)
- its innovative AI-enhanced quality monitoring solution
- its expert support offer (audit, mystery customer tests, etc.)
Activities
- Customer Experience - Team skills analysis (planning / Human Resources Management)
- Customer Experience - Collecting the voice of the customer
- Customer Experience - CRC quality control
- Customer Experience - Customer relations consulting
- Customer Experience - Customer relationship monitoring
Description iAdvize is a conversational commerce pioneer and the leader in trusted generative AI for e-commerce. We offer safe, compliant, and connected AI copilots to boost conversion rates 10x while automating 75% of interactions. Brands like Cdiscount, Samsung, and Nespresso use iAdvize to simplify online shopping and generate $1B+ per year in revenue.
Activities
- Digital Marketing - Multi-channel relationship marketing
- Customer Experience - Callbot, Chatbot and Messagingbot solutions
- Customer Experience - Solutions using artificial intelligence
Description Founded in 2017, imagino offers a composable CDP and innovative Marketing Automation tool designed to connect, unify and activate customer data simply and effectively. With already over 70 customers in France, our platform offers business teams the agility and flexibility they need to optimize the customer experience.
Activities
- Digital Marketing - DMP/CDP
- Digital Marketing - Marketing Automation
- Digital Marketing - Personalisation
- Customer Experience - Customer knowledge / Data
- Customer Experience - CRM Solutions / SOCIAL CRM / Omnichannel management platform
Description INIT is a Marketing research company expert in customer relations studies (customer satisfaction surveys, customer journey studies, ...) and in customer experience optimization (CX advice and support, development of the customer culture).
Created in 1995, INIT is the 1st French specialist recognized in the field.
Created in 1995, INIT is the 1st French specialist recognized in the field.
Activities
- Customer Experience - Analysis of customer data
- Customer Experience - Collection and processing of customer data
- Customer Experience - Customer relations consulting
- Customer Experience - Listening to customers
- Customer Experience - Quantitative and qualitative customer studies
Description #1 AI-native platform for individualized, cross-channel customer experiences
Connect data across channels, predict future behavior with AI, and automate cross-channel journeys, as unique as each customer, from a single platform - with the fastest time to value.
Connect data across channels, predict future behavior with AI, and automate cross-channel journeys, as unique as each customer, from a single platform - with the fastest time to value.
Activities
- Digital Marketing - A/B Testing
- Digital Marketing - DMP/CDP
- Digital Marketing - Marketing Automation
- Digital Marketing - Multi-channel relationship marketing
- Digital Marketing - Personalisation
Description Intelcia is a bold, innovative and constantly growing company, powered by 40,000 employees in 19 countries across Europe, Africa and the Americas. Thanks to its multi-channel CX, BPO, ITO, innovation and consulting solutions, it enables its customers to better engage with their targets.
Activities
- Customer Experience - Contact centers/Customer relationship outsourcing
- Customer Experience - Collecting the voice of the customer
- Customer Experience - Collection and processing of customer data
- Customer Experience - Customer relations consulting
- Customer Experience - Customer touch point management
Description iSendPro Telecom is a multi-channel platform : SMS, Voice, RCS, Data (31M+ profils).
Designed, developed and hosted in France, our solution is available in CPaaS mode, API or via CRM connectors in a 100% secure environment. Simplicity, availability, adaptability have been part of our DNA for over 20 years.
#SMS
#RCS
#DATA
#RSE
Designed, developed and hosted in France, our solution is available in CPaaS mode, API or via CRM connectors in a 100% secure environment. Simplicity, availability, adaptability have been part of our DNA for over 20 years.
#SMS
#RCS
#DATA
#RSE
Activities
- Digital Marketing - Acquisition
- Digital Marketing - Databases
- Digital Marketing - SMS/MMS routing platforms
Description Joko is a shopping app that helps its 3.6 million users shop smarter through various features (cashback, automatic application of promo codes, buy now pay later, etc.). For its 3000+ partner retailers (Auchan, Kiabi, But...), it is a powerful customer acquisition and retention solution based on access to banking data!
Activities
- Digital Marketing - Acquisition
- Digital Marketing - Affiliate Marketing
- Digital Marketing - Performance marketing
- Digital Marketing - Retail Media
- Customer Experience - Customer knowledge / Data
Description Designed for your CRM and Marketing teams, Dartagnan is THE email design and production solution that empowers users of all levels to independently create innovative email campaigns without design limitations, without advanced technical knowledge, and optimized for all devices.
Activities
- Digital Marketing - Acquisition
- Digital Marketing - Email Builder
- Digital Marketing - Email marketing
- Digital Marketing - Personalisation
- Digital Marketing - UX / User experience
Description We’re the strategic thinkers who design fully integrated solutions for our clients. Armed with innovative thinking, data-driven insights, and sector expertise, we identify ways to reach your business goals. And then we design the transformation roadmap to get you there.
We’re the technologists and engineers who build and integrate technology
We’re the technologists and engineers who build and integrate technology
Activities
- Digital Marketing - UX / User experience
- Customer Experience - Big data and customer intelligence
- Customer Experience - Contact centers/Customer relationship outsourcing
- Customer Experience - Customer relations consulting
- Customer Experience - Solutions using artificial intelligence
Description Kairos Fire is an adtech technology based on Artificial Intelligence which boosts media campaigns performances. Deployed in 37 000+ stores, it increases sales instore and other KPIs (Cost per Visit/CPV, Reach, CPC, VTR)
Activities
- Digital Marketing - Media Activation
- Digital Marketing - Programmatic
- Digital Marketing - Retail Media
Description Kamp'n is the strategic growth partner for brands, networks and pure players offering high-performance solutions for the creation of their SEA, Social Ads and Display campaigns. Kamp'n is one of the few agencies in France to be certified as a Meta Partner.
Towards infinity and beyond ads!
Towards infinity and beyond ads!
Activities
- Digital Marketing - Online advertising / retargeting
- Digital Marketing - Platform to automate the local marketing of the networks
- Digital Marketing - Social marketing / Social Selling
- Digital Marketing - Social Paid
- Customer Experience - CRM Solutions / SOCIAL CRM / Omnichannel management platform
Description As a leader in contact center solutions in France, Kiamo guides demanding customer service teams toward an augmented customer relationship across all channels, ensuring increased efficiency.
Kiamo is the freedom of choice:
- access to the service (purchase, subscription, or hybrid)
- hosting (private cloud, on-premise, or hybrid)
Kiamo is the freedom of choice:
- access to the service (purchase, subscription, or hybrid)
- hosting (private cloud, on-premise, or hybrid)
Activities
- Customer Experience - Contact centers/Customer relationship outsourcing
- Customer Experience - Workstation ergonomics
- Customer Experience - Customer touch point management
- Customer Experience - Contact Center Software
- Customer Experience - Customer relationship monitoring
Description Our mission: to help small businesses and large corporations optimize their SEO positioning and become leaders on Google. With a dedicated SEO consultant and a turnkey backlink strategy, achieve concrete, lasting results while reducing acquisition costs.
Activities
- Digital Marketing - SEM/SEO
Description We design, build and deliver next-generation end-to-end CX solutions for the most respected digital-native and vertical leading brands. We innovate to enhance customer experience throughout the customer journey and across all channels. We provide innovative and flexible CX solutions through our expertise which contributes to operational excellence.
Activities
- Customer Experience - Analysis of customer data
- Customer Experience - Contact centers/Customer relationship outsourcing
- Customer Experience - Customer knowledge / Data
- Customer Experience - Modeling the customer journey
- Customer Experience - Solutions using artificial intelligence
Description MarigoldTM ’s approach to relationship marketing stands alone in a world of one-size-fits-all marketing technology companies. Our solutions are designed for your specific size, industry, and maturity, giving you the technology and expertise you need to grow the relationships that grow your business, from acquisition to engagement to loyalty.
Activities
- Digital Marketing - Acquisition
- Digital Marketing - Marketing Automation
- Digital Marketing - Multi-channel relationship marketing
- Digital Marketing - Personalisation
- Customer Experience - Collection and processing of customer data
Description The knowledge empowerment suite that helps over 100 customer care departments (EDF, Fnac Darty, Free...) deliver the right knowledge, at the right place, at the right time, to provide the right answer to the customer quickly and correctly the first time, while offering better working experience for employees.
Activities
- Customer Experience - Knowledge management
- Customer Experience - Contact Center Software
- Customer Experience - Employee support tools
- Customer Experience - Self care tools
- Customer Experience - Solutions using artificial intelligence
Description Let's reveal your communication strategy!
Focus on your uniqueness, and we'll take care of the rest: your distribution strategy.
With our 360° expertise, we study the evolution of on and offline levers to offer you the best distribution opportunities. Social Media, Display, Emailing, SEA, Outdoor or DOOH.
Focus on your uniqueness, and we'll take care of the rest: your distribution strategy.
With our 360° expertise, we study the evolution of on and offline levers to offer you the best distribution opportunities. Social Media, Display, Emailing, SEA, Outdoor or DOOH.
Activities
- Digital Marketing - Acquisition
- Digital Marketing - Media Activation
- Digital Marketing - Email marketing
- Digital Marketing - Performance marketing
- Digital Marketing - Social Paid
Description MV Group, a digital marketing group, has been supporting its clients for 15 years across the entire consumer journey to transform the business of brands, from strategic thinking to operational implementation. Our ambition? To make Customer Knowledge the key to your business performance.
Activities
- Digital Marketing - Acquisition
- Digital Marketing - Media Activation
- Digital Marketing - Performance marketing
- Digital Marketing - Multi-channel relationship marketing
- Customer Experience - Modeling the customer journey
Description
myBRIEF is the all-in-one solution for your Data Marketing operations.
Smooth and seamless, this SaaS platform combines B2B and B2C data provision with tools for designing and sending campaigns. It also promises support from our marketing and Data experts. Our data is available for enriching your customer files.
myBRIEF is the all-in-one solution for your Data Marketing operations.
Smooth and seamless, this SaaS platform combines B2B and B2C data provision with tools for designing and sending campaigns. It also promises support from our marketing and Data experts. Our data is available for enriching your customer files.
Activities
- Digital Marketing - Acquisition
- Digital Marketing - Databases
- Digital Marketing - Geomarketing / geolocation
- Digital Marketing - Multi-channel relationship marketing
- Digital Marketing - Mobile marketing / mobile applications
Description 👉 Digital marketing agency, enhanced by AI.
Technology serving emotions.
Accelerate your growth by combining marketing, digital, data, and AI to address your usual challenges: USER EXPERIENCE & ROI.
CONSULTING & STRATEGY,
DIGITAL ACQUISITION & CRM,
UX & CRO,
CREATION & CONTENT,
TRACKING & DATA,
DEVELOPMENT & TECH.
See you soon on spot !
Technology serving emotions.
Accelerate your growth by combining marketing, digital, data, and AI to address your usual challenges: USER EXPERIENCE & ROI.
CONSULTING & STRATEGY,
DIGITAL ACQUISITION & CRM,
UX & CRO,
CREATION & CONTENT,
TRACKING & DATA,
DEVELOPMENT & TECH.
See you soon on spot !
Activities
- Digital Marketing - Acquisition
- Digital Marketing - Content marketing / Brand Content
- Digital Marketing - Social Paid
- Digital Marketing - UX / User experience
- E-Commerce - WeB / E-Shop development
Description AI to manage marketing pressure & orchestrate omnichannel in your CRM. Deliver the right message to each consumer at the right time and via the right channel:
- Increases business performance by +20%
- Reactivates 50% of inactive customers and helps grow the customer base
- Reduces the digital carbon footprint by up to 20%.
- Increases business performance by +20%
- Reactivates 50% of inactive customers and helps grow the customer base
- Reduces the digital carbon footprint by up to 20%.
Activities
- Digital Marketing - Marketing Automation
- Digital Marketing - Multi-channel relationship marketing
- Customer Experience - Big data and customer intelligence
- Customer Experience - CRM Solutions / SOCIAL CRM / Omnichannel management platform
- Customer Experience - Solutions using artificial intelligence
Description French group, expert in customer relationship outsourcing.
Present in 5 countries: France, Madagascar, Mauritius, Serbia, Morocco and on 8 sites.
Agile: tailor-made service
Flexibility: sizing according to needs
Proximity: transparency
Operational excellence: GreenBelt certification
CSR: Ecovadis gold medal
Present in 5 countries: France, Madagascar, Mauritius, Serbia, Morocco and on 8 sites.
Agile: tailor-made service
Flexibility: sizing according to needs
Proximity: transparency
Operational excellence: GreenBelt certification
CSR: Ecovadis gold medal
Activities
- Customer Experience - Contact centers/Customer relationship outsourcing
- Customer Experience - Customer relations consulting
- Customer Experience - Listening to customers
- Customer Experience - Customer loyalty management
- Customer Experience - Customer touch point management
Description Odigo, a CCaaS solutions provider, simplifies interactions between large organizations and individuals via an omnichannel platform. Its cloud and AI technology guarantees comfort, efficiency and personalization for advisors. A pioneer in the CX market, Odigo supports more than 250 major groups and public institutions in over 100 countries.
Activities
- Customer Experience - Contact Center Software
- Customer Experience - Telecom and VOIP operators
- Customer Experience - Callbot, Chatbot and Messagingbot solutions
- Customer Experience - Solutions using artificial intelligence
- Customer Experience - SVI / CTI
Description Onepilot works with over 250 e-tailers to outsource all or part of their customer service with over 1,500 native and passionate agents based in Europe. We equip our agents with our technology to reduce your support costs and increase customer satisfaction.
Available 24/7 and 100% flexible.
Available 24/7 and 100% flexible.
Activities
- Customer Experience - Contact centers/Customer relationship outsourcing
- Customer Experience - Knowledge management
- Customer Experience - Customer relationship monitoring
- Customer Experience - Solutions using artificial intelligence
Description Saas platform, Conversationnal IA and digital solutions to automate, simplify and personalize your customer journey across all channels.
Acquisition : Leads - Voice contract - digital subscription
Customer relationship - AI QualityManagt -Antichurn&Digital Collection
Marketing Business messaging : RCS, VideoBot, vocals, sms+, digital catalog.
Acquisition : Leads - Voice contract - digital subscription
Customer relationship - AI QualityManagt -Antichurn&Digital Collection
Marketing Business messaging : RCS, VideoBot, vocals, sms+, digital catalog.
Activities
- Digital Marketing - Acquisition
- Digital Marketing - Multi-channel relationship marketing
- Customer Experience - Customer touch point management
- Customer Experience - Callbot, Chatbot and Messagingbot solutions
- Customer Experience - Solutions using artificial intelligence
Description The Outsourcia Group, independent leader in the French mid-market for outsourced customer relations, employs 3,800 staff in 4 countries (France, Morocco, Tunisia and Madagascar) and has a consolidated turnover of €45m. With agility, boldness and an obsession for the customer, we design and offer tailor-made solutions and services.
Activities
- Digital Marketing - Social Media / Social Network Management
- Customer Experience - Contact centers/Customer relationship outsourcing
- Customer Experience - Collecting the voice of the customer
- Customer Experience - CRC quality control
- Customer Experience - Customer relations consulting
Description The Outsourcia Group, independent leader in the French mid-market for outsourced customer relations, employs 3,800 staff in 4 countries (France, Morocco, Tunisia and Madagascar) and has a consolidated turnover of €45m. With agility, boldness and an obsession for the customer, we design and offer tailor-made solutions and services.
Activities
- Customer Experience - Contact centers/Customer relationship outsourcing
- Customer Experience - Customer relations consulting
- Customer Experience - Listening to customers
- Customer Experience - Customer loyalty management
- Customer Experience - Customer touch point management
Description All-In-One: The best AIs integrated into a single solution.
OWI develops conversational AI solutions to revolutionize customer relations for large companies: human-quality natural language understanding, generative AI, RAG, data protection, machine learning...
OWI develops conversational AI solutions to revolutionize customer relations for large companies: human-quality natural language understanding, generative AI, RAG, data protection, machine learning...
Activities
- Customer Experience - Customer touch point management
- Customer Experience - Robotic Process Automation Software
- Customer Experience - Self care tools
- Customer Experience - Callbot, Chatbot and Messagingbot solutions
- Customer Experience - Solutions using artificial intelligence
Description Paragon offers an all-in-one platform for ensuring your brand's visibility across your entire distribution network. We draw on our long-standing expertise to help you design and customise your communication materials (physical and digital), and deploy them throughout your network or brand.
Activities
- Digital Marketing - Email marketing
- Digital Marketing - Personalisation
- Digital Marketing - SMS/MMS routing platforms
- Digital Marketing - Collaborative marketing platform for networks animation
- Digital Marketing - Platform to automate the local marketing of the networks
Description Partoo is the all-in-one platform for your local marketing. Our solutions enable you to update your information on more than 20 platforms, manage social media, process & collect customer reviews and centralize messages, integrating AI for a seamless customer relationship management.
Activities
- Customer Experience - Collecting the voice of the customer
- Customer Experience - E-réputation
- Customer Experience - CRM Solutions / SOCIAL CRM / Omnichannel management platform
- Customer Experience - Solutions using artificial intelligence
- E-Commerce - Drive/Web to store
Description Optimize your Customer Relations with PEAK LAB, expert in designing and implementing Operational Excellence strategies focused on Customer Experience. Our data-driven approach improves your acquisition and retention processes. We work closely with Enterprises, Contact Centers, and Consulting Firms
Activities
- Customer Experience - Analysis of customer data
- Customer Experience - Change Management / Transformation
- Customer Experience - Customer knowledge / Data
- Customer Experience - Customer relations consulting
- Customer Experience - Customer loyalty management
Description Combining the reach and relevance of +70 white labels programs (FR and INTER), which generate millions of purchases annually, we enable top merchants to establish direct links with a network of 20M active consumers.
We are the leaders in white-label loyalty programs in the cashback universe.
We are the leaders in white-label loyalty programs in the cashback universe.
Activities
- Digital Marketing - Acquisition
- Digital Marketing - Affiliate Marketing
- Digital Marketing - Multi-channel relationship marketing
- Digital Marketing - Audience monetisation
- E-Commerce - Digital wallet
Description Dassault Systèmes, a European leader in industrial software, specializes in product lifecycle management and digital twins via its 3DEXPERIENCE platform. Our leading solutions, Text Intelligence Studio and Proxem Studio, are references in semantic analysis/NLP to enhance and automate customer experience using generative AI and LLMs.
Activities
- Customer Experience - Analysis of customer verbatims / Conversation analysis
- Customer Experience - Big data and customer intelligence
- Customer Experience - Collecting the voice of the customer
- Customer Experience - Collection and processing of customer data
- Customer Experience - Voice of the customer monitoring
Description Qualifio is the leading European first- and zero-party data collection platform for consumer brands. The platform enables marketing teams to get to know their audiences through interactive and gamified experiences, offering compelling reasons for ongoing engagement with their brand.
Activities
- Digital Marketing - Acquisition
- Digital Marketing - Personalisation
- Customer Experience - Collection and processing of customer data
- Customer Experience - Customer knowledge / Data
- Customer Experience - Customer touch point management
Description R-Advertising is a consulting agency specializing in performance-based digital media buying. Our mission is to advise and support you in implementing your digital communication strategy by addressing the following issues:
Traffic and conversion
Lead generation
Brand awareness
Traffic and conversion
Lead generation
Brand awareness
Activities
- Digital Marketing - Acquisition
- Digital Marketing - Media Activation
- Digital Marketing - Affiliate Marketing
- Digital Marketing - Email marketing
- Digital Marketing - Performance marketing
Description At RaiseSense, we combine AI and homomorphic encryption to maximize the value of companies' 1st-party data while preserving confidentiality. Our solution unifies data by ID, generates real-time AI-assisted audience segments, and enables secure collaboration with partners.
Activities
- Digital Marketing - DMP/CDP
- Digital Marketing - Programmatic
- Digital Marketing - Retail Media
- Digital Marketing - Sales Enablement Platform
- Customer Experience - Collection and processing of customer data
Description Leader de l’individualisation, Reelevant s’adresse aux directions marketing, CRM et digitales des marques.
Reelevant permet à la fois de maximiser très significativement l'engagement client, et donc les taux de conversion, la préférence de marque et la fidélité, et de gagner en productivité de manière très significative.
Reelevant permet à la fois de maximiser très significativement l'engagement client, et donc les taux de conversion, la préférence de marque et la fidélité, et de gagner en productivité de manière très significative.
Activities
- Digital Marketing - Conversion
- Digital Marketing - Marketing Automation
- Digital Marketing - Multi-channel relationship marketing
- Digital Marketing - Personalisation
- Customer Experience - CRM Solutions / SOCIAL CRM / Omnichannel management platform
Description Ringover transforms business conversations into a growth lever & reduces repetitive tasks via a multichannel customer communications tool. 14,000+ companies use our AI-based, productivity-focused technologies, conversational analysis & 80+ integrations.
Activities
- Customer Experience - Analysis of customer verbatims / Conversation analysis
- Customer Experience - Customer touch point management
- Customer Experience - CRM Solutions / SOCIAL CRM / Omnichannel management platform
- Customer Experience - Solutions using artificial intelligence
- Customer Experience - SVI / CTI
Description SatisFactory is the French publisher of a SaaS solution for centralizing and analyzing the voice of the customer.
We integrate all types of customer feedback: satisfaction surveys, reviews, conversations.
We study them with our semantic analysis, and use our AI to help you make the right decisions.
Everything to make your CX exceptional.
We integrate all types of customer feedback: satisfaction surveys, reviews, conversations.
We study them with our semantic analysis, and use our AI to help you make the right decisions.
Everything to make your CX exceptional.
Activities
- Customer Experience - Analysis of customer verbatims / Conversation analysis
- Customer Experience - Collecting the voice of the customer
- Customer Experience - E-réputation
- Customer Experience - Voice of the customer monitoring
- Customer Experience - Solutions using artificial intelligence
Description Semji is an AI-powered SaaS that helps CMOs, SEO teams, and Content Marketing teams produce high-performing content faster. Our strategic analysis (Executive Hub) and content optimization (Content Hub) solutions serve over 400 mid-market and large enterprises, generating content 6x faster, +41% conversions, and +40% traffic.
Activities
- Digital Marketing - Acquisition
- Digital Marketing - Content marketing / Brand Content
- Digital Marketing - SEM/SEO
Description Since 1998, our SEO agency has been optimising the online visibility of more than 1000. As SEO experts, we improve your positioning on search engines with tailor-made strategies and tried-and-tested techniques.
Activities
- Digital Marketing - Acquisition
- Digital Marketing - SEM/SEO
- E-Commerce - WeB / E-Shop development
- E-Commerce - Search engines
Description The 2nd largest operator in France, SFR Business has more than 25 years' experience in the customer relations market, with more than 800 customers placing their trust in the company. SFR Business, a Cisco Gold Provider in collaboration and customer relations, also brings its expertise in connectivity, cybersecurity, cloud and network.
Activities
- Digital Marketing - SMS/MMS routing platforms
- Customer Experience - Contact centers/Customer relationship outsourcing
- Customer Experience - CRM Solutions / SOCIAL CRM / Omnichannel management platform
- Customer Experience - Callbot, Chatbot and Messagingbot solutions
- Customer Experience - SVI / CTI
Description Skaze, part of Olyn Group is your expert in programmatic branding and acquisition. Thanks to our in-house technologies (CDP, DCO, Tag manager), we help you to shine in every major websites. Data oriented, we address your campaign only to users interesting for your brand.
Activities
- Digital Marketing - Acquisition
- Digital Marketing - Online advertising / retargeting
- Digital Marketing - Influence marketing
- Digital Marketing - Programmatic
Description Skeepers helps brands harness user-generated content to increase shopper engagement, boost sales, foster customer loyalty, centrally manage customer communities, as well as their own reputation. We do this by helping brands create, collect, manage, activate and optimize UGC at scale.
Activities
- Digital Marketing - Community Management
- Digital Marketing - Influence marketing
- Digital Marketing - Social marketing / Social Selling
- Customer Experience - E-réputation
Description Smart Tribune offers an ecosystem of 360° AI solutions (chatbots, augmented help desks and knowledge management platforms) for managing and sharing knowledge to customer relations teams.
Activities
- Customer Experience - Customer relations consulting
- Customer Experience - Contact Center Software
- Customer Experience - Employee support tools
- Customer Experience - Self care tools
- Customer Experience - Callbot, Chatbot and Messagingbot solutions
Description smsmode© is a 100% French secure mobile messaging solution. For more than 20 years, we have supported thousands of companies like Doctolib, Marionnaud, Century21, Leetchi, EF in their mobile communication with high-performance tools (API, UI, PLUGIN) and secure (ISO 27001 & 27701 certified)
Activities
- Digital Marketing - SMS/MMS routing platforms
- Customer Experience - Mobile services
- Customer Experience - Solutions for messaging platforms
Description La joignabilité cross canal est cruciale pour la satisfaction et la fidélisation des clients. Spacivox, fondé en 2011, est un leader en gestion multicanale pour les Services Clients avec une solution intuitive et autonome. Fidèle au secteur financier qui nous a lancé, l'innovation de Spacivox combine modularité, simplicité et automatisaion.
Activities
- Digital Marketing - Email marketing
- Digital Marketing - Multi-channel relationship marketing
- Digital Marketing - SMS/MMS routing platforms
- Customer Experience - Customer touch point management
- Customer Experience - CRM Solutions / SOCIAL CRM / Omnichannel management platform
Description Splio edits an all-in-one SaaS marketing platform that integrates CDP and Marketing Automation, as well as all essential CRM functionalities (loyalty, Mobile Wallets), into a single AI-powered platform, in order to maximize the value creation in customer marketing.
Activities
- Digital Marketing - DMP/CDP
- Digital Marketing - Email marketing
- Digital Marketing - Marketing Automation
- Digital Marketing - Personalisation
- Customer Experience - Customer loyalty management
Description Sprinklr Service is the first purpose-built Contact Center as a Service (CCaas) that ensures you and your agents can offer frictionless support. It scales customer service across 30+ digital and traditional channels — including voice — with self-service systems, AI bots, and one unified view of the customer.
Activities
- Customer Experience - Analysis of customer verbatims / Conversation analysis
- Customer Experience - Collecting the voice of the customer
- Customer Experience - Contact Center Software
- Customer Experience - Callbot, Chatbot and Messagingbot solutions
- Customer Experience - Solutions using artificial intelligence
Description Stripe is a financial infrastructure platform used by millions of companies to accept both online and physical payments, increase their revenues, and develop new business models. Stripe simplifies financial management and analytics for retailers, supporting their growth in a competitive market.
Activities
- E-Commerce - E-Payment
- E-Commerce - M-Payment
- E-Commerce - Contactless payment
- E-Commerce - Secure payment
- E-Commerce - Marketplaces
Description Talkdesk® is a global AI-powered cloud contact center leader. Talkdesk CX Cloud & Industry Experience Clouds help enterprises of all sizes deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for customers and improve the bottom line.
Activities
- Customer Experience - Analysis of customer verbatims / Conversation analysis
- Customer Experience - Change Management / Transformation
- Customer Experience - Contact Center Software
- Customer Experience - Callbot, Chatbot and Messagingbot solutions
- Customer Experience - Solutions using artificial intelligence
Description With over 25 years of expertise and 605 positions across 3 sites, TCC is a recognized pioneer in the field of outsourcing and customer service.
TCC is structured around 4 core divisions: Customer Service, Medical Care, Business Dev & Digital solutions. Committed to social responsibility, TCC is ISO 9001, ISO 18295-1 certified, and GDPR compliant.
TCC is structured around 4 core divisions: Customer Service, Medical Care, Business Dev & Digital solutions. Committed to social responsibility, TCC is ISO 9001, ISO 18295-1 certified, and GDPR compliant.
Activities
- Digital Marketing - Inbound Marketing
- Digital Marketing - Multi-channel relationship marketing
- Customer Experience - Contact centers/Customer relationship outsourcing
Description Tealium is a real-time customer and prospect data management solution that collects, enriches, unifies and activates data across all channels.
Tealium fully updates a customer's profile live at the very moment he decides to engage with you to maximise your chances of conversion and acquisition. Because every moment matters.
Tealium fully updates a customer's profile live at the very moment he decides to engage with you to maximise your chances of conversion and acquisition. Because every moment matters.
Activities
- Digital Marketing - Acquisition
- Digital Marketing - Conversion
- Digital Marketing - DMP/CDP
- Digital Marketing - Personalisation
- Customer Experience - Big data and customer intelligence
Description Specialized in BPO and customer relationship management, Tersea is positioned in the heart of the mid-market with inshore and offshore locations. We develop solutions that integrate collective and technological intelligence to enhance the customer experience and optimize operational performance and quality.
Activities
- Customer Experience - Contact centers/Customer relationship outsourcing
- Customer Experience - CRC quality control
- Customer Experience - Customer relationship monitoring
- Customer Experience - Callbot, Chatbot and Messagingbot solutions
- Customer Experience - Solutions using artificial intelligence
Description La Customer Data Platform de Treasure Data, propulsée par l'IA, aide les équipes des grandes entreprises à améliorer l'acquisition, la conversion et la fidélisation des clients, et à optimiser les dépenses publicitaires. Fondée sur un socle big data, notre CDP met l'IA et les expériences en temps réel au cœur des parcours clients.
Activities
- Digital Marketing - DMP/CDP
- Digital Marketing - Personalisation
- Customer Experience - Analysis of customer data
- Customer Experience - Big data and customer intelligence
- Customer Experience - Collection and processing of customer data
Description Twilio combines the best in communications and customer data.
The Twilio cloud communications platform allows you to embed omnichannel communications into your existing apps and services with APIs, leverage best-in-class customer data platform and create your own digital engagement center for sales or support.
The Twilio cloud communications platform allows you to embed omnichannel communications into your existing apps and services with APIs, leverage best-in-class customer data platform and create your own digital engagement center for sales or support.
Activities
- Digital Marketing - DMP/CDP
- Digital Marketing - Marketing Automation
- Digital Marketing - SMS/MMS routing platforms
- Customer Experience - Contact centers/Customer relationship outsourcing
- Customer Experience - Callbot, Chatbot and Messagingbot solutions
Description User.com combines real-time data management and multichannel marketing automation (dynamic web content, email, SMS, web push notifications, live chat, in-app messages, etc.) to enable marketing teams to create effective and ROI-driven customer journeys in record time.
Activities
- Digital Marketing - DMP/CDP
- Digital Marketing - Email marketing
- Digital Marketing - Marketing Automation
- Digital Marketing - Multi-channel relationship marketing
- Customer Experience - CRM Solutions / SOCIAL CRM / Omnichannel management platform
Description UserTesting is changing the way digital products and experiences are built and delivered by helping organisations get insights from users and customers, from concept to execution. Built on top of an on-demand sourcing engine, customers can receive fast, high-quality feedback from both our own and partner-sourced audience networks around the world.
Activities
- Digital Marketing - Conversion
- Digital Marketing - UX / User experience
- Customer Experience - Collecting the voice of the customer
- Customer Experience - Listening to customers
- Customer Experience - Quantitative and qualitative customer studies
Description Verint® is a leader in CX Automation. The world’s most iconic brand use the Verint Open Platform and our team of AI-powered bots to deliver AI business outcomes across the enterprise. With Verint, organizations can meet the challenges posed by continued growth in the number of customer interactions and higher customer expectations for elevated CX.
Activities
- Customer Experience - Analysis of customer data
- Customer Experience - Big data and customer intelligence
- Customer Experience - Customer knowledge / Data
- Customer Experience - Listening to customers
- Customer Experience - Customer touch point management
Description VIAVOO is the Customer Intelligence platform that provides customer feedback analytics across multiple channels - including voice - and AI-generated insights to create ever-improving customer experience and trigger CRM workflows.
Activities
- Customer Experience - Analysis of customer verbatims / Conversation analysis
- Customer Experience - Big data and customer intelligence
- Customer Experience - Customer knowledge / Data
- Customer Experience - Voice of the customer monitoring
- Customer Experience - Solutions using artificial intelligence
Description Webloyalty helps ecommerce companies build more rewarding customer relationships by encouraging loyal behaviours and generating secondary revenue.
Activities
- Digital Marketing - Online advertising / retargeting
- Digital Marketing - Audience monetisation
- Digital Marketing - Audience monetisation
- E-Commerce - E-Merchandising
Description WebRivage supports you in building an effective digital acquisition strategy.
French expertise, legal compliance, and dedicated support ensure quality and performance.
Our solutions provide seamless integration, data traceability, and personalized monitoring for maximum success.
French expertise, legal compliance, and dedicated support ensure quality and performance.
Our solutions provide seamless integration, data traceability, and personalized monitoring for maximum success.
Activities
- Digital Marketing - Acquisition
- Digital Marketing - Databases
- Digital Marketing - Email marketing
- Digital Marketing - Performance marketing
- Digital Marketing - Audience monetisation
Description Wizaly is the leading customer journey analytics solution specialized in attribution. It combines the best of AI and MMM (Marketing Mix Modeling) to objectively calculate the contribution of each touchpoint in consumers' buying journeys. Wizaly enables advertisers to boost their business performances.
Activities
- Digital Marketing - Acquisition
- Digital Marketing - Analytics / audience measurement
- Digital Marketing - Data visualization
- Digital Marketing - Marketing attribution solution
- Customer Experience - Customer knowledge / Data
Description WOÔ is a digital marketing agency specialized in Influence, Social Media and Brand Content, distinguished by its creativity, expertise and ethics. Its Willie platform helps brands set up UGC campaigns. The agency's strength lies in its ability to combine emotion with performance, and people with technology.
Activities
- Digital Marketing - Content marketing / Brand Content
- Digital Marketing - Influence marketing
- Digital Marketing - Social Media / Social Network Management
Description Worldline Contact makes every conversation unique. We offer more than 150 customers a seamless omnichannel approach, orchestrated by personalized strategies across all customer relationship channels. integrating AI into our solution fosters an augmented customer relationship to help you achieve your goals.
Activities
- Customer Experience - Contact centers/Customer relationship outsourcing
- Customer Experience - Customer touch point management
- Customer Experience - Contact Center Software
- Customer Experience - Callbot, Chatbot and Messagingbot solutions
- Customer Experience - Solutions using artificial intelligence
Description Xceed is a global provider of quality, multi-lingual BPO services. Since 2001, Xceed is offering innovative world class outsourcing services, as a competitive alternative, guaranteed to cut costs and improve quality. We are present in 5 countries Egyptn Morocco, Mauritius, UAE, Saudi Arabia, 10 sites, 25K employees.
Activities
- Customer Experience - Contact centers/Customer relationship outsourcing
- Customer Experience - Customer knowledge / Data
- Customer Experience - Customer relations consulting
- Customer Experience - Listening to customers
- Customer Experience - Online appointment booking
Description At Zendesk, we’re on a mission to power exceptional service for every person on the planet. As the industry leader in customer experiences, we help businesses bring together the best of AI agents, workflow automation, and human agents for their customers and employees.
Activities
- Customer Experience - Customer knowledge / Data
- Customer Experience - Customer touch point management
- Customer Experience - Customer relationship monitoring
- Customer Experience - CRM Solutions / SOCIAL CRM / Omnichannel management platform
- Customer Experience - Solutions using artificial intelligence
Description
Zoho offers more than 50 software applications to meet all business needs (sales, marketing, finance, HR, operations, collaboration, etc.). With over 100 million users worldwide, spread across hundreds of thousands of organizations. In France, 10,000 companies use Zoho technologies every day.
Zoho offers more than 50 software applications to meet all business needs (sales, marketing, finance, HR, operations, collaboration, etc.). With over 100 million users worldwide, spread across hundreds of thousands of organizations. In France, 10,000 companies use Zoho technologies every day.
Activities
- Digital Marketing - Email marketing
- Digital Marketing - Marketing Automation
- Customer Experience - Analysis of customer data
- Customer Experience - Customer relationship monitoring
- Customer Experience - CRM Solutions / SOCIAL CRM / Omnichannel management platform