Conferences & workshops organized by SMART TRIBUNE

In large organizations, knowledge management and dissemination remain a constant challenge. Document silos, complex updates, and unequal access among teams are all obstacles that slow down internal performance and customer relationship quality.
Through feedback from a project carried out for one of the world's largest car manufacturers, this conference will show how a structured Knowledge Management approach, combined with conversational AI, can transform these constraints into operational levers.
We will review:

• the initial challenges (information fragmentation, governance, and contribution)
• the solution deployed (structuring, multi-channel distribution, IS integration)
• the contribution of AI (conversational engine, rapid access to reliable information, integration with internal LLM)
• the measured results (productivity gains, large-scale adoption, consistency of responses)

A session that puts into perspective how, in 2025, knowledge will become a strategic asset and how AI will make it exploitable on a large scale.