Conferences & workshops organized by TERSEA
An automated back office and boosted retention: how Roole combines “well-being” and “high standards” for perfect symmetry of attention
In a context where customer experience can no longer be separated from employee experience, Roole places symmetry of attention at the heart of its strategy. Thanks to intelligent automation of email dispatch from its back office and targeted retention actions, Roole combines operational performance with qualitative gains for teams. The result: significant efficiency gains and strengthened customer relationships.
Speakers:
Nadia KHORSI
– ROOLE
Noôma BELGNAOUI
– TERSEA
Backed by 18 years of expertise, Tersea deploys customer service, telesales and back-office solutions through its 1,500 experts - true business experts - spread over 8 sites located in France, Morocco, and Senegal.
Request your free badge