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Conferences & workshops organized by INSIDER

17 September 2025 11h10 to 11h55 ROOM B EXHIBITOR WORKSHOP

From Drop-Offs to Conversions: How Youdge Reclaimed the Customer Journey

What happens when a fintech brand stops playing it safe and starts personalizing at scale? Youdge found out.

In this powerful session, Carles Morant (CRM & Data Manager at Youdge) joins Sebastian Duque (Regional Director at Insider) to reveal how Youdge redefined its customer engagement strategy—from optimizing lead collection to converting drop-offs in real time.

You’ll walk away with:

  • Proven tactics to reduce form abandonment

  • A playbook for launching real-time journeys across SMS, email, and web

  • Results that speak for themselves: 10% CTR, +198K users reactivated
    A preview of what’s next: Canada, WhatsApp, Web Push, and more

If your team is focused on performance, personalization, and growth—this session is for you.


Speakers:

Sebastian DUQUE

Sebastian DUQUE
Regional Director Southern-Centrale-Easter Europe – INSIDER

Carles MORANT

Carles MORANT
CRM & Data Manager – YOUDGE

#1 AI-native Omnichannel Experience and Customer Engagement Platform Insider connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform with the fastest time to value.

https://useinsider.com/fr/
Stand E27 + Workshop

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