2025 Plenary Conferences

17 September 2025 09h00 to 09h45 CLUB VIP PLENARY CONFERENCE

Emotions at the heart of the customer experience. Emotional awareness, the marker of champions.

Organized by All4Customer Meetings Cannes

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Speakers:

Enguerrand LÉGER

Enguerrand LÉGER
COFONDATEUR DE GENS DE CONFIANCE ET AUTEUR DU LIVRE “CUSTOMER HAPPINESS MANAGER, L'ÉMOTION AU COEUR DE LA RELATION CLIENT”, EDITIONS DUNOD (2025), CX AWARD 2025 PERSONNALITÉ CLIENT DE L’ANNÉE. – GENS DE CONFIANCE

Jérôme  BOISSOU

Jérôme BOISSOU
HEAD OF GLOBAL CUSTOMER EXPERIENCE PROGRAM – LEGRAND

17 September 2025 09h00 to 09h45 SALLE CROISETTE PLENARY CONFERENCE

Re-inventing E-commerce and omnichannel in the age of apps, social networks, messaging, data and AI.

Organized by All4Customer Meetings Cannes

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Speaker:

Christophe ALIE

Christophe ALIE
CHIEF INFORMATION OFFICER – KIABI

17 September 2025 14h25 to 15h10 CLUB VIP PLENARY CONFERENCE

Awakening and surprising consumers

Organized by All4Customer Meetings Cannes

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17 September 2025 14h25 to 15h10 SALLE CROISETTE PLENARY CONFERENCE

Le Savoir-Relier: Transforming the Customer Experience through Relational Intelligence

Organized by All4Customer Meetings Cannes

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Speaker:

Valérie  GAUTHIER

Valérie GAUTHIER
PROFESSEURE ASSOCIÉE À HEC, ANCIENNE DIRECTRICE DU MBA D’HEC – HEC

18 September 2025 09h00 to 09h45 CLUB VIP PLENARY CONFERENCE

Augmented experience: how is AI reshaping customer relations?

Organized by All4Customer Meetings Cannes

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18 September 2025 09h00 to 09h45 SALLE CROISETTE PLENARY CONFERENCE

Re-position, innovate, deploy effective strategies responding to current and future transformations with or without AI.

Organized by All4Customer Meetings Cannes

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Speaker:

Edouard  FALGUIERES

Edouard FALGUIERES
DIRECTEUR DÉVELOPPEMENT INTERNATIONAL – GUINOT MARY COHR

18 September 2025 14h25 to 15h10 CLUB VIP PLENARY CONFERENCE

Collaborating with startups and innovating

Organized by All4Customer Meetings Cannes

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18 September 2025 14h25 to 15h10 SALLE CROISETTE PLENARY CONFERENCE

AI in Customer Relations: Between Dramatic Fiction and Business Reality

Organized by All4Customer Meetings Cannes

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Speakers:

Serge ABITEBOUL

Serge ABITEBOUL
CHERCHEUR À L'ENS PARIS ET DIRECTEUR DE RECHERCHE ÉMÉRITE À L'INRIA, MEMBRE DE L'ACADÉMIE DES SCIENCES – INRIA - ENS PARI - ACADÉMIE DES SCIENCES

Liza  BRETZNER

Liza BRETZNER
– COMÉDIENNE, AUTRICE, METTEUSE EN SCÈNE

Exhibitor workshops

Exhibitor Workshops

Discover our exhibitors’ innovative solutions by attending the workshops.